Sales Operations Manager

Olympia Hospitality; Schroon Lake (NY); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Health coverage

401K match

Paid holidays

PTO

Wage access

EAP

Travel discounts

Job summary

Olympia Hospitality's Lodge at Schroon Lake is seeking a Sales Operations Manager to support the sales and events team in a fast-paced hospitality setting. You will manage group reservations, room blocks, billing, reporting, and client communication, while coordinating with Sales and Event Managers to ensure a seamless guest experience.

Ideal candidates are highly organized, detail-oriented, and client-focused, able to juggle multiple priorities in a dynamic environment.

Qualifications

• Sales or hotel experience preferred.
• High school diploma or equivalent required.

Responsibilities

• Manage group reservations, room blocks, billing, reporting, and client communication.
• Coordinate event details, prepare proposals and contracts, and conduct site tours.
• Provide day-of-event support and oversee trade shows, logistics, and lead retrieval.

Skills

Organizational skills

Attention to detail

Client-focused

Multitasking

Education

High school diploma or equivalent

Job description

We're more than just a team - we're a community dedicated to making a difference every day.

At The Lodge at Schroon Lake, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you're passionate, driven, and ready to thrive, we'd love to have you on our team.

Pay Rate: $30 per hour

The Sales Operations Manager supports the overall success of the sales and events team by managing group reservations, room blocks, billing, reporting, and client communication. This role works closely with Sales and Event Managers to coordinate event details, prepare proposals and contracts, conduct site tours, and provide day-of-event support to ensure a seamless guest experience. The Sales Office Manager also leads trade show planning and execution, overseeing logistics, booth staff, lead collection, and post-event follow-up. The ideal candidate is highly organized, detail-oriented, client-focused, and comfortable managing multiple priorities in a fast-paced hospitality environment.

Join a Team that Puts Your Well-Being First!

At The Lodge at Schroon Lake we believe in supporting our employees both in and out of the workplace. When you join us, you're not just getting a job - you're joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction.

Here’s How We Show Our Commitment

• Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way.
• Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve.
• Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance.
• Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered!
• Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally.
• Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations!

We're more than just a business—we're a values-driven organization that believes in creating an environment where every team member can thrive. Our core values guide everything we do, from how we interact with each other to how we serve our guests and community. Join us at Olympia Hospitality and take the next step toward a fulfilling, balanced, and supported career.

Experience / Education

Sales and/or hotel experience preferred; high school diploma and/or equivalent work experience; Delphi.fdc a plus

Olympia Hospitality is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.