Server

Olympia Hospitality; Schroon Lake (NY); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Hotel travel discounts

Job summary

The Lodge at Schroon Lake is hiring servers to greet guests, present menus, and help with menu selections while ensuring accuracy and courtesy. You will coordinate with the kitchen and bar, take orders in the POS, and ensure correct delivery and timing of meals.

We offer a pay rate of $13.00 per hour plus gratuity, positive team culture, and travel discounts for staff. Previous serving experience is preferred and legal age to serve alcohol is required.

Qualifications

• Experience as a Server is preferred; must be of legal age if serving alcohol.
• Provide high-level customer service and maintain composure while assisting guests.
• Ability to learn quickly, follow instructions, and work well with the team.

Responsibilities

• Greet guests warmly and escort them to tables.
• Present menus, explain specials, and answer questions about items.
• Take food and beverage orders accurately and enter them into the POS system.
• Serve food and beverages, ensuring correct portions, presentation, and temperature.
• Monitor tableware and utensils for cleanliness and replace as needed.
• Anticipate guests' needs and provide proactive assistance and refills.
• Coordinate with kitchen and bar for timely delivery of orders.
• Relay guest feedback to management to ensure satisfaction.
• Process payments securely and present bills at the end of meals.

Skills

Customer service

Guest communication

Attention to detail

Teamwork under pressure

Job description

We're more than just a team - we're a community dedicated to making a difference every day.

At The Lodge at Schroon Lake, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you're passionate, driven, and ready to thrive, we'd love to have you on our team.

Pay Rate: $13.00 per hour plus gratuity

Join a Team that Puts Your Well-Being First!

At The Lodge at Schroon Lake, we believe in supporting our employees both in and out of the workplace. When you join us, you're not just getting a job - you're joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction.

Here's How We Show Our Commitment

• Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally.
• Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations!

We're more than just a business - we're a values-driven organization that believes in creating an environment where every team member can thrive. Our core values guide everything we do, from how we interact with each other to how we serve our guests and community. Join us at Olympia Hospitality and take the next step toward a fulfilling, balanced, and supported career.

Responsibilities

• Greet guests warmly upon arrival, escort them to their tables, and present menus, specials, and promotions in a friendly and professional manner.
• Assist guests with menu selections, provide recommendations, and answer questions about ingredients, preparation methods, and dietary restrictions.
• Take food and beverage orders accurately and enter them into the POS (point-of-sale) system promptly, ensuring special requests and modifications are communicated clearly to the kitchen.
• Serve food and beverages to guests efficiently and accurately, ensuring proper portioning, presentation, and temperature of items.
• Monitor tableware, glassware, and utensils for cleanliness and hygiene, and replace or replenish items as needed to maintain a neat and tidy dining environment.
• Anticipate guests' needs throughout their meal and provide proactive assistance and refills to enhance their dining experience.
• Collaborate with kitchen and bar staff to coordinate the timing of food and beverage service, ensuring that orders are prepared and delivered to guests in a timely manner.
• Communicate any special requests, dietary restrictions, or allergies to the kitchen and ensure that meals are prepared accordingly to meet guests' preferences and requirements.
• Relay guest feedback, comments, and concerns to the management team to ensure prompt resolution and guest satisfaction.
• Process guest payments accurately, handle cash and credit card transactions securely, and present bills and receipts promptly at the end of each meal.

Skills Required

• Provide high-level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure

Experience / Education

• Experience as a Server is preferred; must be of legal age if serving alcohol

The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.