Sales Operations Manager

HomeShield Pest Control; Los Angeles (CA); On-site; USD 70,000 - 71,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off

Company holidays

Leadership and sales training programs

Job summary

HomeShield Pest Control is seeking a Sales Operations Manager to lead and optimize the field sales team in Anaheim. You will coach reps, manage performance metrics, and drive strategy to improve close rates and contract values.

Responsibilities include field ride-alongs, reporting, and cross-functional leadership to streamline lead flow and service delivery. Strong communication and CRM skills are essential for success in this role.

Qualifications

• Proven track record in sales management, sales operations, or field sales leadership.
• Demonstrated ability to coach, mentor, and elevate sales team performance.
• Strong analytical skills with the ability to turn metrics into actionable field strategies.
• Excellent verbal, written, and interpersonal communication skills.
• Valid Driver's License with a clean driving record; willingness to conduct field work across LA county.

Responsibilities

• Conduct regular field ride-alongs to observe, evaluate, and coach sales reps on inspection techniques, communication, and closing strategies.
• Track individual and team sales metrics and provide actionable feedback and follow-up plans.
• Implement sales operational strategies to drive conversions and increase contract values.
• Generate post-ride-along reports, track KPIs, and report trends to senior leadership.
• Bridge field sales and ops to streamline lead flow, scheduling, and service delivery.
• Train new hires on sales scripts, inspection standards, CRM usage, and compliance.

Skills

Sales leadership

Coaching & mentoring

Analytical thinking

Communication skills

Driver's license

Tools

CRM software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Anaheim, CA, US

2 days ago Requisition ID: 1017

Salary Range: $70,304.00 To $70,305.00 Annually

HomeShield Pest Control

Sales Operations Manager — Job Description & Compensation Plan

Position Type: Full-Time

About HomeShield Pest Control

At HomeShield Pest Control, we provide top-tier pest management solutions driven by customer satisfaction, team growth, and operational excellence. As we expand our reach, we are seeking a dedicated and strategic Sales Operations Manager to lead, mentor, and optimize our field sales team.

Position Summary

The Sales Operations Manager plays a critical leadership role in driving field sales performance, improving close rates, and ensuring higher contract values across the sales team. You will work closely with sales representatives through direct field coaching, ride-alongs, performance reporting, and process optimization to ensure operational consistency, inspection accuracy, and sales excellence.

Key Responsibilities

Field Coaching & Development: Conduct regular field ride-alongs with sales representatives to observe, evaluate, and coach them on inspection techniques, customer communication, and closing strategies.

Performance Management: Track individual and team sales metrics, providing actionable feedback and structured follow-up plans following field evaluations.

Sales Strategy & Execution: Implement sales operational strategies to drive team conversion rates and increase average contract values.

Reporting & Analysis: Generate comprehensive post-ride-along reports, track team KPIs, and report performance trends directly to senior executive leadership.

Cross-Functional Leadership: Serve as a bridge between field sales representatives and operational leadership to streamline lead flow, scheduling, and service delivery.

Training & Onboarding: Help train new sales hires on HomeShield's sales scripts, inspection standards, CRM tools, and compliance protocols.

Qualifications & Requirements

Proven track record in sales management, sales operations, or field sales leadership (pest control or home services industry experience strongly preferred).

Demonstrated ability to coach, mentor, and elevate sales team performance.

Strong analytical skills with the ability to turn key metrics into actionable field strategies.

Excellent verbal, written, and interpersonal communication skills.

Valid Driver's License with a clean driving record and willingness to conduct field work across Los Angeles county.

Compensation & Benefits Plan

Details

Base Compensation

$70,304.00 annually (Paid bi weekly)

Performance KPI Bonus

Eligible for performance-based Key Performance Indicator (KPI) bonuses of up to $1,200.00 per month based on team execution, coaching metrics, and sales goals.

Comprehensive medical, dental, and vision benefit plans; Paid Time Off (PTO), sick leave, and company-recognized holidays; Ongoing leadership and sales training programs.