Sales Operations Manager

ADP, Inc.; Anaheim (CA); On-site; USD 70,000 - 71,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO & holidays

Job summary

HomeShield Pest Control in Anaheim, CA is seeking a Sales Operations Manager to lead and optimize the field sales team. You will coach reps, monitor performance, and implement strategies to improve close rates and increase contract values across the organization.

This full-time role offers a base salary of $70,304 annually with KPI-based bonuses, plus comprehensive medical, dental, and vision plans, PTO, holidays, and ongoing leadership training.

Qualifications

• Proven track record in sales management, sales operations, or field sales leadership (pest control or home services industry experience strongly preferred).
• Demonstrated ability to coach, mentor, and elevate sales team performance.
• Strong analytical skills with the ability to turn key metrics into actionable field strategies.
• Excellent verbal, written, and interpersonal communication skills.

Responsibilities

• Field Coaching & Development: Conduct regular field ride-alongs with sales representatives to observe, evaluate, and coach them on inspection techniques, customer communication, and closing strategies.
• Performance Management: Track individual and team sales metrics, providing actionable feedback and structured follow-up plans following field evaluations.
• Sales Strategy & Execution: Implement sales operational strategies to drive team conversion rates and increase average contract values.
• Reporting & Analysis: Generate comprehensive post-ride-along reports, track team KPIs, and report performance trends directly to senior executive leadership.
• Cross-Functional Leadership: Serve as a bridge between field sales representatives and operational leadership to streamline lead flow, scheduling, and service delivery.
• Training & Onboarding: Help train new sales hires on HomeShield's sales scripts, inspection standards, CRM tools, and compliance protocols.

Skills

Sales leadership

Field coaching

Analytical skills

Communication

Tools

CRM tools

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Anaheim, CA, US

3 days ago Requisition ID: 1017

Salary Range: $70,304.00 To $70,305.00 Annually

HomeShield Pest Control

Sales Operations Manager — Job Description & Compensation Plan

Position Type: Full-Time

About HomeShield Pest Control

At HomeShield Pest Control, we provide top-tier pest management solutions driven by customer satisfaction, team growth, and operational excellence. As we expand our reach, we are seeking a dedicated and strategic Sales Operations Manager to lead, mentor, and optimize our field sales team.

Position Summary

The Sales Operations Manager plays a critical leadership role in driving field sales performance, improving close rates, and ensuring higher contract values across the sales team. You will work closely with sales representatives through direct field coaching, ride-alongs, performance reporting, and process optimization to ensure operational consistency, inspection accuracy, and sales excellence.

Key Responsibilities

Field Coaching & Development: Conduct regular field ride-alongs with sales representatives to observe, evaluate, and coach them on inspection techniques, customer communication, and closing strategies.

Performance Management: Track individual and team sales metrics, providing actionable feedback and structured follow-up plans following field evaluations.

Sales Strategy & Execution: Implement sales operational strategies to drive team conversion rates and increase average contract values.

Reporting & Analysis: Generate comprehensive post-ride-along reports, track team KPIs, and report performance trends directly to senior executive leadership.

Cross-Functional Leadership: Serve as a bridge between field sales representatives and operational leadership to streamline lead flow, scheduling, and service delivery.

Training & Onboarding: Help train new sales hires on HomeShield's sales scripts, inspection standards, CRM tools, and compliance protocols.

Qualifications & Requirements

Proven track record in sales management, sales operations, or field sales leadership (pest control or home services industry experience strongly preferred).

Demonstrated ability to coach, mentor, and elevate sales team performance.

Strong analytical skills with the ability to turn key metrics into actionable field strategies.

Excellent verbal, written, and interpersonal communication skills.

Valid Driver's License with a clean driving record and willingness to conduct field work across Los Angeles county.

Compensation & Benefits Plan

Details

Base Compensation

$70,304.00 annually (Paid bi weekly)

Performance KPI Bonus

Eligible for performance-based Key Performance Indicator (KPI) bonuses of up to $1,200.00 per month based on team execution, coaching metrics, and sales goals.

Comprehensive medical, dental, and vision benefit plans; Paid Time Off (PTO), sick leave, and company-recognized holidays; Ongoing leadership and sales training programs.