Sales & Operations Leader — High-Volume Store, Bonus

Nationwide Trailers; Odessa (TX); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Monthly performance bonus

Job summary

Nationwide Trailers is seeking a Sales and Operations Manager in Odessa, Texas to lead daily revenue execution and customer-facing operations across sales, parts, and service. This hands-on leadership role drives store priorities, coordinates cross-department goals, and develops teams to exceed performance benchmarks.

The SOM will partner with the GM to optimize showroom standards, customer experience, and workflow efficiency while grooming successors for future General Manager responsibilities

Qualifications

• Three or more years of leadership experience in dealership or retail operations, preferably in trailers, equipment, automotive, or RV.
• Proven experience managing sales teams and department leaders.
• Strong understanding of sales execution, service workflow, and customer experience.
• Ability to coach, hold teams accountable, and lead by example.
• Comfortable using CRM tools, sales reporting, and performance metrics.
• Ability to operate in a fast-paced, high-volume environment.
• Bilingual English and Spanish is a plus.

Responsibilities

• Lead and coach the sales team to drive daily activity, follow-up discipline, and deal execution.
• Set expectations for lead response, CRM usage, and customer communication.
• Manage the sales floor to improve conversion, pacing, and professionalism.
• Review sales performance metrics with the GM and hold the team to goals.
• Reinforce ethical, customer-first selling practices.
• Directly manage the Parts Manager and Service Manager to ensure aligned execution.
• Monitor service throughput, repair order timeliness, and customer experience.
• Partner with department managers to remove workflow bottlenecks and missed revenue opportunities.
• Lead by example in delivering a professional, consistent customer experience.
• Establish showroom interaction standards and follow-through.
• Oversee parts retail presentation and store readiness.
• Lead daily huddles and ongoing performance management for direct reports.
• Support hiring, onboarding, and development across sales, parts, and service.

Skills

Leadership experience

Coaching teams

CRM tools

Sales execution

Tools

CRM systems

Sales reporting tools

Job description

Nationwide Trailers is seeking a Sales and Operations Manager in Odessa, Texas to lead daily revenue execution and customer-facing operations across sales, parts, and service. This hands-on leadership role drives store priorities, coordinates cross-department goals, and develops teams to exceed performance benchmarks.

The SOM will partner with the GM to optimize showroom standards, customer experience, and workflow efficiency while grooming successors for future General Manager responsibilities