Customer Service Operations Leader - Central Team

Clean Harbors; Arizona; On-site; USD 90,000 - 120,000; Full time

Job summary

Clean Harbors is seeking a Customer Service Manager in Norwell, MA to oversee Central Customer Service personnel and resources, ensuring objectives are met and staff are assigned to projects as needed.

The role emphasizes training, process improvement, and leadership across account management for complex accounts, with reporting on program activities and collaboration with sales and operations.

Qualifications

• Bachelor’s degree preferred.
• 5–7 years of customer service experience preferred.
• 1–3 years of management or supervisory experience preferred.
• Strong customer focus and leadership skills.
• Ability to handle multiple tasks simultaneously.
• Knowledgeable in WinWEB and Salesforce applications.

Responsibilities

• Ensure department personnel are trained on SOPs, processes, and systems.
• Act as a training resource for proactive program, account management and related areas.
• Ensure all departmental transactions comply with company policies and procedures.
• Maintain ongoing communication with sales and operations to meet customer needs.
• Recommend and implement strategies for process and service improvements.
• Take a lead role in implementing new systems, procedures and initiatives.
• Identify system needs and priorities and coordinate with MIS on design elements.
• Promote teamwork, ownership, premier customer service and quality.
• Provide guidance to the field on best practices for complex accounts.
• Provide management reports detailing central customer service program activities.
• Other duties as assigned.

Skills

Customer service leadership

Project management

Leadership

Decision making

Multitasking

Customer focus

Salesforce

WinWEB

Education

Bachelor's degree

Tools

WinWEB

Salesforce

Job description

Clean Harbors is seeking a Customer Service Manager in Norwell, MA to oversee Central Customer Service personnel and resources, ensuring objectives are met and staff are assigned to projects as needed.

The role emphasizes training, process improvement, and leadership across account management for complex accounts, with reporting on program activities and collaboration with sales and operations.