Sales Operations Leader - CRM, Deal Structuring & Training

DealHub Ltd.; Omaha (NE); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Work Schedule

Comprehensive Benefits

Training and Development Opportunities

Employee Discounts

Educational Reimbursement

Employee Assistance Programs

Paid Holidays

Job summary

Baxter Subaru Omaha is seeking a Sales Operations Manager to oversee daily sales operations, ensure accurate reporting, and maintain smooth workflows across dealership processes.

You will act as the subject matter expert for CRM and DMS systems, monitor guest leads, and support the Sales Directors with training insights, follow-ups, and after-hours guest needs. This role emphasizes teamwork, accuracy, and customer-focused processes.

Qualifications

• Must be at least 18 years old and have a valid driver’s license to operate a motor vehicle
• Strong knowledge of dealership operations, inventory management, and finance processes
• Proficiency with CRM and DMS systems (e.g., Route One, Dealertrack, Tekion, Reynolds, etc.)
• Prior dealership or sales coordination experience preferred
• Excellent communication, organization, and multitasking skills
• Ability to work in a fast-paced environment and support multiple teams simultaneously

Responsibilities

• Oversee daily sales operations, ensuring accurate reporting, smooth workflows, and compliance with dealership processes.
• Serve as the subject matter expert for dealership systems, CRM, DMS, inventory processes, and brand product knowledge.
• Monitor guest leads, communications, and follow-ups to support a high-quality sales experience.
• Support Sales Directors and the sales team through training insights, appointment confirmations, next-day follow-up calls, and assisting with overflow guest needs.
• Structure deals, prepare finance menus, process credits, and handle necessary documents, payoffs, and in-transits.
• Assist with used-car appraisals and manage accurate CRM logging and guest visit close-outs.
• Provide support on the sales floor during peak times and ensure alignment with manufacturer and dealership standards.
• Perform additional duties as assigned.

Job description

Baxter Subaru Omaha is seeking a Sales Operations Manager to oversee daily sales operations, ensure accurate reporting, and maintain smooth workflows across dealership processes.

You will act as the subject matter expert for CRM and DMS systems, monitor guest leads, and support the Sales Directors with training insights, follow-ups, and after-hours guest needs. This role emphasizes teamwork, accuracy, and customer-focused processes.