Sales Operations Leader — Auto Dealership Growth

Baxter Ford; Omaha, Northern (NE, KY); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Paid holidays

Parental leave

401(k) match

Educational reimbursement

Training and development

Employee discounts

Job summary

Baxter Subaru Omaha is seeking a Sales Operations Manager to oversee daily sales operations, ensuring accurate reporting and smooth workflows at our Omaha dealership. You will be the SME for CRM, DMS, inventory processes, and brand product knowledge, driving a high-quality guest experience.

Responsibilities include leading training, managing leads and follow-ups, structuring deals, and supporting the sales directors. A fast-paced environment and collaboration with multiple teams are required.

Qualifications

• Strong knowledge of dealership operations, inventory management, and finance processes.
• Proficiency with CRM and DMS systems (e.g., Route One, Dealertrack, Tekion, Reynolds, etc.)
• Prior dealership or sales coordination experience preferred

Responsibilities

• Oversee daily sales operations, ensuring accurate reporting, smooth workflows, and compliance with dealership processes.
• Serve as the subject matter expert for dealership systems, CRM, DMS, inventory processes, and brand product knowledge.
• Monitor guest leads, communications, and follow-ups to support a high-quality sales experience.
• Support Sales Directors and the sales team through training insights, appointment confirmations, next-day follow-up calls, and assisting with overflow guest needs.
• Structure deals, prepare finance menus, process credits, and handle necessary documents, payoffs, and in-transits.
• Assist with used-car appraisals and manage accurate CRM logging and guest visit close-outs.
• Provide support on the sales floor during peak times and ensure alignment with manufacturer and dealership standards.
• Perform additional duties as assigned.

Skills

CRM & DMS proficiency

dealership operations knowledge

communication

multitasking

training support

Tools

Route One

Dealertrack

Tekion

Reynolds

Job description

Baxter Subaru Omaha is seeking a Sales Operations Manager to oversee daily sales operations, ensuring accurate reporting and smooth workflows at our Omaha dealership. You will be the SME for CRM, DMS, inventory processes, and brand product knowledge, driving a high-quality guest experience.

Responsibilities include leading training, managing leads and follow-ups, structuring deals, and supporting the sales directors. A fast-paced environment and collaboration with multiple teams are required.