Auto Product Specialist: Drive Customer Delight

Baxter Auto; Omaha (NE); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

4-day work week

Comprehensive benefits

Training & development

Employee discounts

Educational reimbursement

Paid holidays

Job summary

Baxter Subaru Omaha is seeking a Product Specialist to deliver exceptional guest experiences, present vehicle features during test drives, and maintain up-to-date knowledge of all manufacturer products. You will support guests with questions, capture vehicle photos for the website, and stay responsive in communications after delivery.

The role requires excellent customer service, professionalism, and the ability to drive between dealership locations as needed.

Qualifications

• Customer service experience required
• Must be at least 18 years of age and have a valid driver’s license

Responsibilities

• Maintains professionalism and delivers excellent customer service to each guest.
• Conducts vehicle feature and benefit presentation by assisting guests on their test drive of vehicle(s).
• Ability to maintain strong product knowledge for all manufacture products to support guests’ questions.
• Directs guests to additional information resources by staying entuned to all manufacture changes and updates.
• Explain and demonstrate vehicle features and technologies at delivery, answering any questions that might arise from the customer.
• Take photos of new and used cars to be put on the company website.
• Maintains consistent guests’ communication after delivery to ensure guests satisfaction is met.
• Drive between dealerships to pick up or drop off other vehicles.
• Keeps new- and used-vehicle lots neat and orderly, moving cars as directed by the general manager and in accordance with dealership display standards.
• Inspects parts, equipment, or vehicles for cleanliness, damage, and compliance with standards or regulations.
• Makes key tags for vehicles.
• Other duties as assigned by management.

Skills

Customer service

Product knowledge

Communication

Test drive presentation

Job description

Baxter Subaru Omaha is seeking a Product Specialist to deliver exceptional guest experiences, present vehicle features during test drives, and maintain up-to-date knowledge of all manufacturer products. You will support guests with questions, capture vehicle photos for the website, and stay responsive in communications after delivery.

The role requires excellent customer service, professionalism, and the ability to drive between dealership locations as needed.