Sales Operations Leader: Automation & Compliance

Lucid Motors; Phoenix (AZ); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Paid time off

401(k) plan

Equity program

Annual bonus

Job summary

Lucid Motors is seeking a Head of Sales Operations to lead a high-impact team and drive end-to-end sales processes from order to delivery. You will own the product roadmap for operations tools, coordinate with IT for automation, and ensure compliance across multiple jurisdictions.

This role collaborates with Finance, IT, Legal, and Delivery to scale operations for rapid growth. The role requires a track record in sales operations leadership within automotive or complex product ecosystems, with

Qualifications

• 10+ years of experience in Sales Operations or Business Process Automation.
• Proven leadership experience managing cross-functional operations teams in fast-paced environments.
• Deep automotive operations expertise including registration, titling, DMV processes, and compliance.
• Strong technical proficiency with Salesforce, SAP, and operational management systems.
• Multi-state compliance knowledge and experience navigating complex regulatory requirements.
• Vendor management experience coordinating with external partners and service providers.
• Understanding of Buyback, Customer Return, and Lemon Law processes and procedures.
• Expertise in contract validation, tax/fee calculations, and financial reconciliation.
• Track record of system implementations and process automation.

Responsibilities

• Manage and develop teams across Transaction Operations, Order Operations, Title Operations, Controls & Compliance, and Product Management.
• Foster a culture of continuous improvement, accountability, and operational excellence.
• Own end-to-end sales operations processes from contract execution through registration and title transfer.
• Ensure registration completion and rapid case resolution.
• Oversee order finalization, contract validation, and payment processing across SAP and Salesforce.
• Manage complex customer escalations and buyback processes.
• Coordinate title operations including trade intake, lien payoffs, and wholesale partner fulfillment.
• Maintain compliance with state and federal regulations across jurisdictions.
• Oversee bank and lienholder title management and reporting.
• Manage DMV vendor relationships, transaction reconciliation, and financial controls.
• Ensure SOX compliance and audit readiness across all operational processes.
• Lead vendor onboarding for new states and DMV/registration services.
• Own the product roadmap and prioritization for operational systems and tools.
• Partner with IT to drive automation initiatives that eliminate manual workflows.
• Lead UAT, system implementations, and change management for new technologies.
• Define success metrics and maintain operational dashboards and reporting.
• Create detailed program timelines and project plans for market expansion and new location launches.
• Lead cross-functional projects including incentive programs, fleet operations, and return processes.
• Develop and document scalable end-to-end processes with clear interdependencies.
• Partner with Training & Enablement to roll out new processes and system updates.
• Provide executive-level status updates to internal and external stakeholders.

Skills

Leadership

Cross-functional

Sales Ops

Vendor management

Regulatory compliance

Financial reconciliation

Tools

Salesforce

SAP

ERP systems

Job description

Lucid Motors is seeking a Head of Sales Operations to lead a high-impact team and drive end-to-end sales processes from order to delivery. You will own the product roadmap for operations tools, coordinate with IT for automation, and ensure compliance across multiple jurisdictions.

This role collaborates with Finance, IT, Legal, and Delivery to scale operations for rapid growth. The role requires a track record in sales operations leadership within automotive or complex product ecosystems, with