Sales Operations & Lead Support Specialist

Rosen Hotels & Resorts; Orlando (FL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

On-site Medical Center

Paid Vacation

Tuition Reimbursement

401(k) Retirement Savings Plan

Job summary

Rosen Hotels & Resorts in Orlando is seeking a Sales Coordinator to support the sales team with administrative and customer service excellence, ensuring seamless lead management, order processing, and active collaboration with Sales Managers.

You will manage CRM data, prepare proposals, coordinate client meetings, and help forecast activity while maintaining data integrity and timely follow-through across departments.

Qualifications

• High School Diploma or GED required.
• Associate's degree preferred in Business Administration, Marketing, Hospitality or related field.
• Experience in sales support, coordination, or customer service is beneficial.

Responsibilities

• Provide administrative and operational support to Sales Managers, including scheduling and preparing documentation.
• Deliver exceptional customer service by responding to client inquiries and concerns.
• Proactively follow up on leads and opportunities to support revenue generation.
• Process sales orders accurately and maintain complete documentation.
• Maintain CRM systems and client records for data integrity.
• Coordinate preparation of sales materials, proposals, contracts, and reports.
• Monitor lead pipelines and assist with forecasting and reporting metrics.
• Collaborate cross-functionally to ensure timely execution of client requests.

Skills

Organizational skills

Attention to detail

Customer-focused

Verbal and written communication

Interpersonal skills

Microsoft Office Suite

CRM systems

Education

High School Diploma or GED

Associate's degree in Business Administration, Marketing or Hospitality

Tools

CRM systems

Microsoft Office Suite

Job description

Rosen Hotels & Resorts in Orlando is seeking a Sales Coordinator to support the sales team with administrative and customer service excellence, ensuring seamless lead management, order processing, and active collaboration with Sales Managers.

You will manage CRM data, prepare proposals, coordinate client meetings, and help forecast activity while maintaining data integrity and timely follow-through across departments.