Sales Operations Lead: Coaching, Process & Performance

Fairmount-Holdings-Inc; Washington; On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Leadership incentive: $2,000 monthly

Job summary

Fairmount Memorial Association seeks a Sales Operations Supervisor to lead and support the sales team, coordinating schedules, coaching staff, and ensuring adherence to processes. You will drive personal and team sales goals while fostering a high-performance culture focused on service and results.

Responsibilities include CRM usage guidance, training new reps, and cross-department collaboration, with compensation incentives and travel as needed.

Qualifications

• Proven ability to lead, coach, and motivate team members in a sales environment.

Responsibilities

• Serve as the primary operational support resource to the Director of Sales and sales team.
• Meet personal sales goals and performance expectations while leading by example.
• Assist in achieving territory and organizational sales goals.
• Coordinate sales team schedules, staffing, PTO coverage, and location coverage needs.
• Recruit, onboard, train, mentor, coach, and support new and existing sales representatives.
• Serve as the primary resource for sales team questions regarding processes, paperwork, CRM usage, customer service matters, and company policies.
• Assist the Director of Sales with implementation and reinforcement of sales initiatives, policies, procedures, and best practices.
• Monitor and reinforce compliance with sales processes, CRM expectations, and company standards.
• Assist team members with contracts, interment agreements, cemetery records, and supporting paperwork.
• Assist team members in the field, including appointment support, coaching opportunities, and customer interactions as needed.
• Help resolve customer service concerns and support team members in difficult situations.
• Foster a positive team culture focused on accountability, professionalism, teamwork, and customer service excellence.
• Conduct difficult conversations in a respectful, productive, and solutions-oriented manner when necessary.
• Identify operational challenges and recommend solutions that improve efficiency and effectiveness.
• Assist with planning and coordination of sales meetings, contests, training programs, and special projects.
• Promote positive working relationships between the sales team and all other departments.
• Assist the Director of Sales with performance coaching, team development, special projects, and other duties as assigned.

Skills

Leadership

Coaching

Organizational skills

Calm under pressure

Attention to detail

Communication skills

Multitasking

Problem solving

CRM systems

Microsoft Office

Life Insurance license

Funeral service knowledge

Tools

CRM systems

Microsoft Office

Job description

Fairmount Memorial Association seeks a Sales Operations Supervisor to lead and support the sales team, coordinating schedules, coaching staff, and ensuring adherence to processes. You will drive personal and team sales goals while fostering a high-performance culture focused on service and results.

Responsibilities include CRM usage guidance, training new reps, and cross-department collaboration, with compensation incentives and travel as needed.