Sales Supervisor: Lead Customer Experience & Growth

Reformation; Greenwich (CT); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid vacation

401K with company match

Volunteer time-off

Job summary

Reformation is seeking a Sales Supervisor to lead the sales floor, exceed goals, and deliver an exceptional customer experience. Reporting to the Store Manager, you will motivate staff, drive client engagement, and maintain brand standards in a fast-paced retail environment.

You will oversee inventory accuracy, conduct cycle counts, support merchandising, and coach new hires with a customer-first mindset while aligning with company values and loss-prevention goals.

Qualifications

• Minimum of 3 years Retail Experience required.
• Experience working with a sales or retail organization and/or operationally intensive business.
• Ability to work in a fast-paced and ever-changing environment.
• Strong interpersonal skills and the ability to interact effectively with diverse personalities.
• Driven approach to take on new challenges with the self-motivation for your work and career.
• Excellent communicator with a passion for people.
• An effective and expedient problem-solver with a keen attention to detail.

Responsibilities

• Consistently meet and exceed sales goals.
• Actively lead by example and inspire others to generate clientele and maximize customer retention through engagement and sustained relationships.
• Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships.
• Contribute to a technology led in-store experience for customers that both surprises and delights them.
• Maintain extraordinary customer experience feedback scores on service evaluation through NPS.

Skills

Retail experience

Leadership

Customer service

Communication

Adaptability

Job description

Reformation is seeking a Sales Supervisor to lead the sales floor, exceed goals, and deliver an exceptional customer experience. Reporting to the Store Manager, you will motivate staff, drive client engagement, and maintain brand standards in a fast-paced retail environment.

You will oversee inventory accuracy, conduct cycle counts, support merchandising, and coach new hires with a customer-first mindset while aligning with company values and loss-prevention goals.