Sales Operations Executive

Whittard of Chelsea; New York (NY); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Hybrid working

Generous holiday allowance

Product discounts

Professional development

Job summary

Whittard of Chelsea in New York City is seeking a Sales Operations Executive to join the US team. You will support US sales strategy, manage customer onboarding and orders, and provide insights to drive commercial performance.

The role requires experience in sales operations or related fields, strong analytical skills, and a proactive, detail-oriented approach. The position offers hybrid working, generous holiday allowance, product discounts, and investment in development.

Qualifications

• Experience in sales operations, sales support, supply chain, or similar commercial support.
• Strong analytical skills with ability to interpret data and identify trends.
• Highly organised with excellent attention to detail and ability to manage multiple priorities.

Responsibilities

• Support the delivery of the US sales strategy with operational and administrative support to key retail accounts.
• Analyse sales, stock and operational data to identify trends and drive performance.
• Build relationships with internal stakeholders and third-party partners to ensure seamless execution across the supply chain.
• Coordinate end-to-end order processes to deliver on customer expectations.
• Continuously look for ways to improve systems, processes and ways of working to enhance efficiency and customer satisfaction.

Skills

Sales operations

Analytical skills

Organisational skills

Communication skills

Continuous improvement

Job description

Established in 1886, Whittard of Chelsea has spent over a century sourcing exceptional tea, creating exquisite hot chocolates recipes, and specialty coffees. Rooted in British heritage, our focus is bringing curiosity, quality, and a sense of occasion to every cup.

Today, the USA represents our most dynamic growth market. We are scaling rapidly across North America through a modern, wholesale-led expansion - partnering with leading department stores, club channels, premier specialty grocers, and independent boutiques nationwide. We’re building a lean, agile US team committed to operational excellence, robust retail partnerships, and bringing an iconic British luxury brand to American consumers.

The Sales Operations Executive is an exciting opportunity to be part of this journey join the US team in our New York City office.

Reporting to the US Senior Sales and Operations Manage you will support the team by ensuring the smooth running of sales operations across the US market, managing customer onboarding, order fulfilment and sales processes, whilst providing insights and support to drive commercial performance and operational efficiency. In return you’ll benefit from hybrid working, generous holiday allowance, fantastic product discounts and investments in your professional training and development.

Responsibilities

• Support the delivery of the US sales strategy by providing operational and administrative support to key retail accounts.
• Analyse sales, stock and operational data to identify trends, improve performance and support business growth.
• Build strong relationships with internal stakeholders and third-party partners to ensure seamless execution across the supply chain.
• Coordinate the end-to-end order process, ensuring orders are processed accurately and delivered in line with customer expectations.
• Continuously look for ways to improve systems, processes and ways of working to enhance efficiency and customer satisfaction.

About You

• Previous experience in sales operations, sales support, supply chain, logistics or a similar commercial support role.
• Strong analytical skills with the ability to interpret data, identify trends and turn insights into actions.
• Highly organised with excellent attention to detail and the ability to manage multiple priorities.
• A confident communicator who can build effective relationships with both internal and external stakeholders.
• Proactive and solutions-focused, with a continuous improvement mindset and the ability to thrive in a fast-paced environment.

You’ll also be joining a supportive and collaborative culture within a brand built on purpose and responsible sourcing, while enjoying competitive compensation and a generous, comprehensive benefits package.

At Whittard of Chelsea, we believe great teams are built by bringing together people with different perspectives, backgrounds, and experiences. We're committed to creating an inclusive workplace where everyone is able to thrive, and are a proud Equal Opportunity Employer.

As friendly fanatics who genuinely love what we do, we're passionate about creating a welcoming experience from the very first conversation. If you need any reasonable adjustments during your application or interview process, please get in touch with us at [e-mail]. We'll be happy to support you.