Sales Operations & Dealer Support Administrator

MANITOU Group; West Bend (WI); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401k matching

Tuition reimbursement

Wellness program

Employee activities

Job summary

MANITOU Group is seeking a dedicated professional to manage a designated group of dealers from its West Bend, WI headquarters. You will enter dealer orders into ERP, coordinate with regional teams, and maintain strong dealer communications to drive sales programs and service excellence.

This role emphasizes proactive problem solving, clear written and verbal communication, and effective collaboration with internal departments to support dealer objectives.

Qualifications

• Excellent oral and written communication skills with a strong understanding of various communication methods.
• Must possess a positive, “can do” attitude.
• Excellent personal and interpersonal working skills.
• Proper telephone etiquette.
• Demonstrates proactive thinking and strong problem solving skills.
• Quick learner and adaptability is a plus.

Responsibilities

• Maintain internal responsibility for a designated group of dealers within the Manitou dealer network, as assigned by the Sales Operations Director.
• Receive orders from dealers via the dealer portal and email, ensure accurate entry into the ERP system, and manage all placed orders from entry through to shipment.
• Serve as the primary point of contact for assigned dealers via email and/or phone.
• Run reports and queries as needed or requested to manage all in-house orders.
• Act as a liaison between the dealer network, the factory, Sales Directors, and internal departments.
• Respond to all incoming dealer communications related to sales, marketing, sales/finance programs and use of the dealer portal.
• Communicate relevant policies and procedures to dealers.
• Perform other duties and projects as assigned

Skills

Communication skills

Positive attitude

Interpersonal skills

Telephone etiquette

Proactive thinking

Quick learner

Education

Bachelor's in Business/Communications or related field

Tools

Google Suite

Excel

ERP software

Job description

MANITOU Group is seeking a dedicated professional to manage a designated group of dealers from its West Bend, WI headquarters. You will enter dealer orders into ERP, coordinate with regional teams, and maintain strong dealer communications to drive sales programs and service excellence.

This role emphasizes proactive problem solving, clear written and verbal communication, and effective collaboration with internal departments to support dealer objectives.