Dealership Service Admin & Operations Coordinator

Midwest Machinery Co; Cannon Falls (MN); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

401k plan with company match

Health insurance plan options

Paid Time Off

Job summary

Midwest Machinery Co. in Cannon Falls, MN, is seeking a full-time administrative support professional to handle a variety of clerical tasks within the dealership’s service department.

You will direct calls, open and manage work orders, maintain service documentation, and assist with accounting-related duties. This role requires strong MS Office skills, basic accounting knowledge, and reliable, in-person customer service.

Qualifications

• High School Diploma or equivalent experience.
• Basic knowledge of accounting practices.
• Solid clerical expertise.
• Ability to use standard desktop load applications such as Microsoft Office and internet functions.
• General understanding of mechanical/technical terms is preferred.

Responsibilities

• Fields internal and external customer inquiries to the Service Department.
• Opens work orders as directed by the Service Manager and maintains control until they are closed and invoiced.
• Maintains the service library with current information (e.g., files bulletins, manuals, multimedia, etc.) under the direct supervision of the Service Manager.
• Updates customer profiles using equipment, hours, or other information from the customer work orders.
• Prepares warranty and/or product improvement claims and forwards to Central Warranty Administrator.
• Assist in loading and unloading of customer equipment.
• Interacts in a positive and respectful manner with customers and fellow employees.
• Receives visitors and telephone calls in a pleasant and efficient manner ensuring these individuals are directed to the proper parties within the dealership.
• Prepares bank deposits and balances cash receipts.
• Records standard accounts receivable entries on a daily and monthly basis.
• Submits accounts payable invoices to Accounting Department.
• Maintains accounts receivable records/data base records.
• Distributes mail and maintains dealership files.
• Prepares outgoing mail.
• Drafts and types standard letters and memoranda as requested and prepares documents for distribution.
• Provides administrative support to the sales, parts, and service department.
• Orders office supplies for location personnel.
• Collect sales tax exemption forms and forward to Accounting Department.
• Maintains and promotes a safe work environment. Demonstrates understanding of and ability to follow all safety rules and regulations in performing work assignments.
• Performs other duties as assigned

Skills

Clerical skills

MS Office

Accounting basics

Mechanical terminology

Education

High School Diploma or equivalent experience

Tools

Microsoft Office

Job description

Midwest Machinery Co. in Cannon Falls, MN, is seeking a full-time administrative support professional to handle a variety of clerical tasks within the dealership’s service department.

You will direct calls, open and manage work orders, maintain service documentation, and assist with accounting-related duties. This role requires strong MS Office skills, basic accounting knowledge, and reliable, in-person customer service.