Management - Process Improvement, Documentation & Training Manager

JAM Industries; Southaven (MS); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Life insurance

401(k) matching

Paid time off

Training opportunities

Employee discounts

Job summary

JAM Industries USA, located in Southaven, MS, is seeking a Documentation Specialist Training Manager to lead corporate training initiatives. This role manages development and delivery of training programs, budgets, and materials, coordinating with management to identify needs and measure impact.

Monday–Friday operations support ongoing staff development across divisions. Ideal candidates hold a bachelor’s degree or equivalent with 7–10 years of related experience, strong communication, and high

Qualifications

• Bachelor’s degree or equivalent years of experience required.
• 7–10 years of related experience preferred.
• Strong communication and problem-solving skills essential.
• Proficiency with Microsoft Office required.
• Ability to multi-task and maintain attention to detail.

Responsibilities

• Analyze training needs to develop new programs or improve existing ones.
• Plan, develop, and provide training and staff development programs.
• Conduct orientation sessions and arrange on-the-job training for new hires.
• Identify training needs via surveys and collaboration with management.
• Document Lessons Learned and Best Practices.
• Assess impact of training programs.
• Prepare training budgets for all departments.
• Develop training manuals and educational materials.

Skills

Strong communication

MS Office

Problem solving

Attention to detail

Multi-tasking

Education

Bachelor’s degree or equivalent

Job description

JAM, making the world sound better, one brand at a time! Do these words sound like music to your ears?

Since 1972, JAM has grown to be one of the largest distributors of consumer electronic goods, pro-audio equipment, and musical instruments. Come join us to stay true to our mission of delivering ONLY the best customer service!

Job Title

Documentation Specialist Training Manager

Division

Jam Industries USA

Location

Southaven, MS

Schedule

Monday to Friday 8:00am – 5:00pm

What You Will Do

We are currently seeking a highly motivated candidate to join our team!

Responsibilities

• Analyze training needs to develop new training programs or modify and improve existing programs.
• Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.
• Conduct orientation sessions and arrange on-the-job training for new hires.
• Confer with management and conduct surveys to identify training needs based on projected production processes, changes, and other factors.
• Conduct and document Lessons Learned and Best Practice Reviews.
• Assess the impact of training programs.
• Prepare training budget for all departments.
• Conduct surveys with management team to identify training needs based on projected production processes, changes, and other factors.
• Develop and organize training manuals, multimedia visual aids, and other educational materials.

Job Qualifications

• Bachelor’s degree or equivalent years of experience with at least 7-10 years of related experience
• Strong communications skills, written and spoken.
• Proficient in analyzing and solving problems related to projects.
• Proficient in Microsoft Office
• Ability to multi-task
• Strong ability to give attention to details.

Experience Level

• Middle to Senior Manager

Why Join Us

Ready to join our team? Here’s why …

• Comprehensive group benefits: Health, Dental, Vision, Life, Critical Illness, Short- and Long-Term Disability
• Wellness Incentive Program and Employee Assistance Program
• RRSP / 401(k) matching program
• Work-life balance matters: Flextime, summer hours, paid vacation, and personal time off
• A casual, fun, and collaborative work environment
• Lively social calendar—there’s always something for everyone
• Generous employee discounts on our products
• Ongoing learning and development opportunities
• The chance to work alongside a highly talented, high-performing team

Workplace Commitments

We are committed to providing a safe and healthy work environment. All employees are expected to follow workplace safety protocols, including compliance with local regulations and internal standards, to ensure the well-being of everyone.

We are dedicated to fostering a workplace where individuals feel respected, supported, and able to contribute fully. We recognize that different perspectives and experiences strengthen our teams and drive better outcomes for our employees and customers.

Nexora and its family of brands, including JAM and Almo, are equal opportunity employers. All employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law.