Sales Operations & CRM Analytics Specialist (On-Site)

L3Harris Technologies, Inc.; Palm Bay (FL); On-site; USD 80,000 - 110,000; Full time

Job summary

L3Harris Technologies, Inc. in Palm Bay, FL is seeking a Sales Operations Specialist onsite to partner with Business Development Operations leadership.

You will identify analytics, drive CRM enhancements, and develop interactive dashboards to yield actionable insights into pipeline, customer trends, and performance. The role focuses on Dynamics CRM functionality, data quality, and implementing AI-driven processes within the Business Development workflow.

Qualifications

• Bachelor’s degree and a minimum of 4 years of prior relevant experience; Or, Graduate degree and a minimum of 2 years of prior related experience; Or, in lieu of a degree, a minimum of 8 years of prior related experience.
• Experience with Dynamics CRM data quality oversight, pipeline management, and user support is preferred.
• Ability to develop, maintain, and enhance Power BI dashboards and reports to provide actionable insights.

Responsibilities

• Maintain, analyze, and improve business development processes, tools, and reporting mechanisms.
• Serve as a functional specialist for Dynamics CRM, including data quality oversight and user support.
• Develop and enhance Power BI dashboards and reports showing pipeline activity and customer trends.
• Collaborate with Sales, Marketing, Finance, and IT to ensure accurate data flow across systems.
• Manage small- to medium-sized operational projects from scoping to delivery.
• Provide training and guidance for end users of CRM and reporting tools.
• Support data governance, reporting standardization, and record management.

Skills

Data analytics

Cross-functional collaboration

Project management

Technical problem-solving

User training & support

Business development process knowledge

Process improvement mindset

Education

Bachelor’s degree

Tools

Dynamics CRM

Power BI

AI and automation tools

Job description

L3Harris Technologies, Inc. in Palm Bay, FL is seeking a Sales Operations Specialist onsite to partner with Business Development Operations leadership.

You will identify analytics, drive CRM enhancements, and develop interactive dashboards to yield actionable insights into pipeline, customer trends, and performance. The role focuses on Dynamics CRM functionality, data quality, and implementing AI-driven processes within the Business Development workflow.