Sales Operations Specialist

L3Harris Technologies; Palm Bay (FL); On-site; USD 80,000 - 110,000; Full time

Job summary

L3Harris Technologies, Inc. in Palm Bay, FL is seeking a Sales Operations Specialist onsite to partner with Business Development Operations leadership.

You will identify analytics, drive CRM enhancements, and develop interactive dashboards to yield actionable insights into pipeline, customer trends, and performance. The role focuses on Dynamics CRM functionality, data quality, and implementing AI-driven processes within the Business Development workflow.

Qualifications

• Bachelor’s degree and a minimum of 4 years of prior relevant experience; Or, Graduate degree and a minimum of 2 years of prior related experience; Or, in lieu of a degree, a minimum of 8 years of prior related experience.
• Experience with Dynamics CRM data quality oversight, pipeline management, and user support is preferred.
• Ability to develop, maintain, and enhance Power BI dashboards and reports to provide actionable insights.

Responsibilities

• Maintain, analyze, and improve business development processes, tools, and reporting mechanisms.
• Serve as a functional specialist for Dynamics CRM, including data quality oversight and user support.
• Develop and enhance Power BI dashboards and reports showing pipeline activity and customer trends.
• Collaborate with Sales, Marketing, Finance, and IT to ensure accurate data flow across systems.
• Manage small- to medium-sized operational projects from scoping to delivery.
• Provide training and guidance for end users of CRM and reporting tools.
• Support data governance, reporting standardization, and record management.

Skills

Data analytics

Cross-functional collaboration

Project management

Technical problem-solving

User training & support

Business development process knowledge

Process improvement mindset

Education

Bachelor’s degree

Tools

Dynamics CRM

Power BI

AI and automation tools

Job description

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris is the Trusted Disruptor in defense tech. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Sales Operations Specialist

Job Code: 44729

Job Location: Palm Bay, FL - On-Site

Job Schedule: 9/80 (Every other Friday off)

Job Description

As a Sales Operations Specialist, you will partner with Business Development Operations leadership to identify required analytics, reporting improvements, and CRM enhancements that support strategic objectives. Assist the Segment Business Development Operations team in developing and implementing interactive dashboards that provide actionable insights into business performance. You will be a functional specialist for Dynamics CRM and assist with the implementation of artificial intelligence processes into the Business Development workflow. Recommend enhancements to systems and processes.

Essential Functions

• Support the Business Development team by maintaining, analyzing, and improving business development processes, tools, and reporting mechanisms
• Serve as a functional specialist for Dynamics CRM, including data quality oversight, pipeline management support, field-level configuration assistance, and user support
• Develop, maintain, and enhance Power BI dashboards and reports that provide actionable insights into pipeline activity, customer trends, and business performance
• Partner with Business Development leadership to identify required analytics, reporting improvements, and CRM enhancements that support strategic objectives
• Manage small- to medium-sized operational projects with general supervision, including scoping requirements, coordinating stakeholders, and tracking progress
• Work cross-functionally with Sales, Marketing, Capture, Finance, and IT teams to ensure accurate and timely data flow across CRM and reporting systems
• Analyze CRM data and business development metrics to identify trends, inconsistencies, and opportunities for improvement
• Recommend and implement improvements to business development processes, documentation, workflows, and system configurations
• Provide training, guidance, and issue resolution for Business Development end users of CRM and reporting tools
• Support compliance with internal data governance standards, including data cleanliness, standardized reporting, and proper record management

Qualifications

• Bachelor’s degree and a minimum of 4 years of prior relevant experience; Or, Graduate degree and a minimum of 2 years of prior related experience; Or, in lieu of a degree, a minimum of 8 years of prior related experience

Preferred Additional Skills

• Practical knowledge of project management
• Dynamics CRM proficiency
• Power BI development
• AI and automation tools
• Data analytics and visualization
• Business development process knowledge
• Process improvement mindset
• Cross-functional collaboration
• Technical problem-solving
• Project coordination
• User support and training

L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.

Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.

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