Sales Operations Coordinator

clevelandresearch; Cleveland (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

401(k)

Bonus

Job summary

Cleveland Research Company, an employee‑owned independent research firm based in Cleveland, Ohio, is hiring a Sales Operations Coordinator to support the Internal Market Research Sales team. This on‑site role focuses on coordinating schedules, maintaining databases, and delivering administrative support to drive sales effectiveness.

The ideal candidate will have a business degree or equivalent experience, strong communication, and a proactive mindset.

Qualifications

• Degree or 2 years of equivalent work experience.
• Excellent written and verbal communication skills.
• Outstanding time management and organizational skills.
• CRM experience is a plus.
• Must be able to work full‑time on-site in downtown Cleveland.

Responsibilities

• Serve as liaison between sales, marketing, and research teams.
• Coordinate calendars, schedule meetings, and track follow‑ups.
• Provide administrative and operational support to the sales team.
• Execute and review reports using the internal CRM system.
• Assist with account management and customer service support.
• Maintain customer databases and distribution lists.
• Monitor customer engagement and identify growth opportunities.
• Support business development initiatives and prospect research.
• Handle inbound client and prospect inquiries with timely follow‑up.
• Support event marketing and preparation.
• Prepare, update, and format customer‑facing materials.
• Assist with contract renewal process.
• Summarize customer feedback.

Skills

Communication skills

Time management

Organizational skills

CRM experience

Attention to detail

Strong work ethic

Education

Bachelor's degree or 2 years experience

Tools

CRM systems

Job description

Sales Operations Coordinator

Have immediate impact | Be passionate about what you do | Grow with us

Cleveland Research Company is an employee owned, independent research firm, headquartered in Cleveland, Ohio. Founded in 2006, CRC has expanded to 15 research teams publishing research on over 150 companies. We pride ourselves on a disciplined research process that has us regularly engaged with the industries and companies we cover.

We are focused on identifying fundamental inflection points to aid in the rigorous analysis of our covered companies and industry forecasts. Our clients find value from getting in front of key themes and trends that lead to better strategic and financial decisions. We are committed to a singular focus on providing the most accurate and reliable research product in the market. If you are interested in equity and market research within an environment that fosters teamwork and excellence, Cleveland Research could be the place for you!

As a Sales Operations Coordinator, you will be responsible for assisting the Internal Market Research Sales team with day‑to‑day operations tasks and account management.

Responsibilities include:

• Serve as a liaison between sales, marketing, and research teams
• Coordinate calendars, schedule meetings, and track follow‑up activities to support the sales team
• Provide general administrative and operational support to the sales team
• Execute and review reports utilizing the internal CRM system
• Assist Internal Sales team in account management and customer service support
• Maintain customer databases and distribution lists
• Monitor customer engagement and identify sales growth opportunities
• Assist with business development initiatives, including prospect research and opportunity tracking
• Manage and respond to inbound client and prospect inquiries, ensuring timely follow‑up and appropriate routing of requests
• Support event marketing and preparation
• Prepare, update, and format customer‑facing materials
• Assist with contract renewal process
• Support pre‑event and post‑event communications and follow‑up
• Collect and summarize customer feedback

Position Requirements:

• A graduate or undergraduate business degree or 2 years of equivalent work experience
• Ability to think outside the box
• Excellent communication skills, both written and verbal
• Outstanding time management and organizational skillsStrong work ethic and interest in learning the industry
• Strong computer skills
• Attention to detail
• CRM experience is a plus
• This position requires a full‑time, on‑site presence at our downtown Cleveland office in order to effectively work with teams.

Benefits:

Competitive salary + bonus, fully paid Health insurance coverage, 401(k), and a variety of other perks.