Sales Operations Coordinator

Inmotion; Blacksburg, Christiansburg, Radford (VA, VA, VA); On-site; USD 45,000 - 65,000; Full time

Job summary

Inmotion seeks a Sales Operations Coordinator to support the sales team and act as a liaison between customers, account managers, production, planning, shipping, and finance. You will ensure timely order execution, provide order status communication, and assist with forecasting and issue resolution to maximize customer satisfaction and operational efficiency.

You will serve as the primary contact for transactional customer activities, ensuring requirements are communicated and executed

Qualifications

• Associate or bachelor’s degree in business, Supply Chain, Operations, or related field preferred.
• 2-5 years of experience in customer service, sales support, order management, or related roles.
• Experience in a manufacturing environment is a plus.

Responsibilities

• Enter, review, and process customer purchase orders accurately.
• Issue order acknowledgements and update customers on order status.
• Manage order changes, cancellations, and revisions.
• Ensure customer requirements are documented and communicated internally.
• Serve as primary day-to-day contact for customer buyers and purchasing personnel.
• Respond to inquiries regarding lead times, product availability, and shipment schedules.
• Monitor and communicate delivery commitments and address delays.
• Escalate concerns and coordinate resolutions with internal departments.
• Collaborate with production planning to determine delivery dates and monitor order progress.
• Support quote administration and commercial reporting activities as required.
• Maintain customer records and contracts; assist with forecasting and demand planning.

Skills

Customer service

Order management

Time management

Communication

Multitasking

Education

Business degree

Supply chain degree

Tools

ERP systems

Microsoft Office

Job description

The Sales Operations Coordinator provides day-to-day operational support for the sales organization and serves as a key liaison between customers, Key Account Managers, production, planning, shipping, and finance. This role is responsible for the timely and accurate execution of customer orders, order status communication, forecasting support, and issue resolution to ensure a high level of customer satisfaction and operational efficiency.

The Sales Operations Coordinator acts as the primary point of contact for transactional customer activities and supports the commercial team by ensuring customer requirements are communicated and executed effectively throughout the organization.

Primary Duties and Responsibilities

• Enter, review, and process customer purchase orders accurately and efficiently.
• Issue order acknowledgements and communicate order status updates to customers.
• Manage order changes, cancellations, and revisions.
• Ensure customer requirements are accurately documented and communicated internally.
• Serve as the primary day-to-day contact for customer buyers and purchasing personnel.
• Respond to customer inquiries regarding lead times, product availability, order status, and shipment schedules.
• Monitor and communicate delivery commitments.
• Escalate customer concerns and coordinate resolutions with internal departments.
• Work closely with production planning and scheduling teams to determine and communicate realistic delivery dates.
• Monitor order progress and proactively address potential delays.
• Coordinate priority requests and expedite activities when appropriate.
• Support Key Account Managers by providing account-related information and administrative support.
• Administer pricing updates, tariff surcharges, and other customer-specific commercial requirements.
• Assist in maintaining customer records, contracts, and account documentation.
• Support quote administration and commercial reporting activities as required.
• Collect and consolidate customer forecast information.
• Maintain forecast records and support demand planning activities.
• Monitor inventory levels and availability to support customer requirements.
• Coordinate with supply chain and operations teams regarding material availability.
• Investigate and resolve customer invoicing, billing, and shipment discrepancies.
• Coordinate with finance, shipping, and production teams to address customer concerns.
• Ensure issues are resolved promptly and communicated effectively.

Qualifications

• Associate or bachelor’s degree in business, Supply Chain, Operations, or related field preferred.
• 2-5 years of experience in customer service, sales support, order management, commercial operations, or a related role.
• Experience in a manufacturing environment preferred.
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and accuracy.
• Proficiency with ERP systems and Microsoft Office applications.
• Ability to work effectively across sales, operations, finance, and supply chain functions.
• Customer-focused mindset with strong problem-solving abilities.