Sales Operations & Contracts Analyst

onelineage; Novi (MI); On-site; USD 70,000 - 105,000; Full time

Job summary

The Sales Excellence Coordinator/Analyst supports efficient, accurate, and compliant commercial execution, handling contracting, revisions, pricing agreements, Salesforce CPQ processes, and service-code governance to ensure pricing compliance.

They collaborate across Sales, Legal, Finance, IT, and Operations to move opportunities from proposal to contract; identify process gaps, analyze performance and compliance trends, maintain commercial documentation, and drive improvements to tools and

Responsibilities

• Coordinate preparation, revision, review, routing, and execution of customer contracts and amendments.
• Review contract documentation for completeness, pricing accuracy, and approved terms.
• Partner with Sales, Legal, Finance and Operations to resolve contract issues and enable execution.
• Track contracts through review and approval, flag delays or missing information.
• Maintain contract records and approvals within designated systems.
• Support contract renewals, amendments, and annual pricing actions.
• Ensure contracting policies and documentation standards are followed.
• Serve as primary contact for routine contracting questions from Sales.
• Escalate nonstandard terms, pricing exceptions, or compliance risks.
• Support configuration, pricing, and quoting in Salesforce CPQ.
• Review quotes for accuracy of products, services, service codes, pricing, terms, and approvals.
• Assist Sales with quote creation, revisions, routing, and troubleshooting.
• Identify CPQ issues, pain points, and process gaps.
• Document business requirements and coordinate CPQ enhancements with IT.
• Participate in UAT, releases, and rollout of CPQ capabilities.
• Develop CPQ job aids, documentation, training materials, FAQ.
• Support training and adoption of Salesforce CPQ and related tools.
• Support the development and maintenance of a standardized service-code catalog.
• Review service-code requests for accuracy and alignment with offerings.
• Maintain service-code documentation, governance standards, and change logs.
• Identify opportunities to consolidate or retire outdated service codes.
• Monitor service-code usage and address inconsistent application.
• Support communication and training when service codes, offerings, or pricing change.

Job description

The Sales Excellence Coordinator/Analyst supports efficient, accurate, and compliant commercial execution, handling contracting, revisions, pricing agreements, Salesforce CPQ processes, and service-code governance to ensure pricing compliance.

They collaborate across Sales, Legal, Finance, IT, and Operations to move opportunities from proposal to contract; identify process gaps, analyze performance and compliance trends, maintain commercial documentation, and drive improvements to tools and