Sales Operations Analyst

Reltio; United States; On-site; USD 45,000 - 84,000; Full time

Job summary

A leading data management firm in the United States is seeking a Sales Operation Analyst to support sales operations through data analysis, contract management, and collaboration across functions. The role requires strong analytical skills, effective communication, and proficiency in Salesforce CRM. Candidates should have at least 4 years of experience in SaaS contracts and the ability to maintain accuracy and manage workflows effectively. This position is critical to ensuring quality and efficiency in the sales process.

Qualifications

• 4 years of experience in SaaS contracts and the full sales contract lifecycle.
• High level of attention to detail and talent for accuracy.
• Proficiency in Salesforce CRM and other contract management systems.

Responsibilities

• Analyze performance and productivity data to support sales management.
• Review and approve contracts, ensuring compliance with company policies.
• Coordinate with cross-functional teams for contract management and approvals.

Skills

SaaS contracts

Effective communication

Attention to detail

Negotiation skills

Project management

Critical thinking

Microsoft Excel

Salesforce CRM

Understanding of GDPR/CCPA

Problem-solving

Education

4 years experience in SaaS contracts

Tools

Salesforce CPQ

Microsoft Word

Microsoft PowerPoint

Job description

Job Summary

As the Sales Operation Analyst, this role focuses on supporting sales operations and performance through data analysis, contract management, and cross-functional collaboration. It involves providing insights to sales leadership for resource planning, managing contract workflows and approvals, and ensuring accuracy in CRM systems and marketplace offers. The position also requires close coordination with teams like Finance, Legal, and Sales Ops, while maintaining high data quality, improving processes, and adapting quickly in a fast-paced environment.

Job Duties and Responsibilities

• Analyze performance and productivity data to support coaching/performance management efforts carried out by regional sales leaders
• Provide insights and data that enables region sales leadership to properly allocate resources for all territory sales roles in the organization
• Lead collaboration with Finance, Legal, Security, Delivery and Sales to consolidate business-level inputs for legal counsel to review contracts.
• Review and approve straightforward contracts (within playbook) or determine when contracts need to be sent for legal review.
• Create and publish private offers within AWS, Azure, and GCP marketplace portals, ensuring all configurations, billing terms, and product SKUs are accurate.
• Coordinate approval workflows and ensure timely internal approvals before offer submission.
• Manage standard contract templates and version control. Prepare a clean copy of documents when redlines are acceptable (within playbook or advised as acceptable per legal.)
• Assist in building approval processes within Salesforce for deal and contract approvals.
• Audit, update, or flag contractual data entered into other systems.
• Understand key metrics to include outside data, year-over-year performance and run rates in relation to overall company goals with a bottom-up approach.
• Work directly with Sales Operations leadership on business-critical reporting needs.
• Manage, resolve, and route CRM related issues/requests from sales associates.
• Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts (CRM platform.

Skills You Must Have

(Experience & Education)

• Experience (4 years) in SaaS contracts, specifically supporting the full sales contract lifecycle.
• Effective communication, negotiation, and interpersonal skills.
• Exceptional attention to detail, and talent for accuracy and precision.
• Deep understanding of contracts, contract governance, contractual language, and the contract lifecycle.
• Critical thinking skills and the ability to research and understand legal and financial implications.
• Project experience; excellent follow up and task management skills.
• Understanding of SaaS businesses, specifically data processors.
• Familiar with GDPR and CCPA.
• Highly proficient in Microsoft Word, Excel and PowerPoint
• Advanced level user experience in Salesforce CRM.
• Experience/knowledge of Salesforce CPQ (or other CPQ systems), Contract Lifecycle Management or similar contract management systems is strongly desired.
• High level of professionalism and the ability to build relationships and interact at all levels and cross-functionally.
• Demonstrates good judgment in problem-solving and issue escalation.
• You must be process and data driven
• A strong sense of business acumen, initiative, and ownership
• Develops strong working relationships with sales, finance, legal, and alliances.
• Learn quickly when facing new challenges; thrives on fast-paced environment.
• Adapt well to change and view new experiences as growth opportunities.

Overall Market Range

$45,000 - $84,000 USD

Reltio is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reltio is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.