Sales Operations - Assistant Manager

Helix Traffic Solutions, LLC; Phoenix (AZ); On-site; USD 60,000 - 80,000; Full time

Job summary

Quail Construction is seeking an Assistant Branch Manager for the Phoenix Branch to help run daily operations, oversee dispatch and field crews, ensure safety, and uphold service standards.

You will lead teams, optimize resources, monitor performance, and maintain compliance, reporting to Branch Manager; this on-site role requires strong leadership and decisive judgment to maintain branch profitability.

Qualifications

• Experience in traffic control, construction operations, dispatch, or field supervision preferred.
• Demonstrated leadership, supervisory, and organizational skills.
• Strong communication, problem‑solving, and decision‑making abilities.
• Knowledge of labor management, scheduling, operational efficiency, and cost control.
• Ability to manage multiple priorities in a fast‑paced environment.
• Proficiency with operational technology, reporting systems, and basic computer applications.
• Commitment to professionalism, accountability, safety, and customer satisfaction.
• Ability to work independently and exercise sound judgment.

Responsibilities

• Assist in managing daily branch operations, coordinating personnel, equipment, and resources.
• Oversee dispatch and field activities ensuring staffing and timely customer requests.
• Provide leadership and direction to dispatchers, Foremen, and field personnel.
• Monitor productivity, labor utilization, overtime, and operational expenses.
• Support workforce planning, performance management, training, and development.
• Ensure compliance with policies, safety standards, and regulations.
• Monitor fleet utilization, maintenance, inventory, and yard organization.
• Assist with customer relationships and business development.
• Utilize Samsara to monitor safety, driver performance, and efficiency.
• Maintain accurate operational documentation and performance metrics.
• Identify challenges and implement corrective measures.
• Partner with HR on staffing and policy compliance.
• Assume responsibility in Branch Manager's absence.

Skills

Leadership

Dispatch

Field supervision

Operations management

Cost control

Scheduling

Safety compliance

Communication

Tools

Samsara

Reporting systems

Job description

Assistant Branch Manager – Phoenix Branch

Location: Phoenix, AZ Employment Type: Full-Time

The Assistant Branch Manager supports the Branch Manager in overseeing all aspects of daily branch operations, including dispatch, field operations, staffing, equipment management, customer relations, safety compliance, and administrative functions. This position is responsible for promoting operational efficiency, employee accountability, productivity, and overall branch performance. The Assistant Branch Manager must demonstrate strong leadership, professionalism, sound decision-making, and the ability to independently manage branch operations in the Branch Manager's absence.

Essential Duties & Responsibilities

• Assist in managing all daily branch operations, ensuring efficient coordination of personnel, equipment, and resources.
• Oversee dispatch and field activities to ensure appropriate staffing, scheduling, and timely completion of customer requests.
• Provide leadership, coaching, and direction to dispatchers, Foremen, and field personnel.
• Monitor employee productivity, labor utilization, overtime, unbilled hours, and operational expenses.
• Assist with workforce planning, employee performance management, training, and development.
• Ensure compliance with company policies, safety standards, and applicable regulatory requirements.
• Monitor fleet and equipment utilization, maintenance, inventory, and yard organization.
• Support customer relationships, resolve service concerns, and assist with business development and customer retention.
• Utilize operational systems, including Samsara, to monitor safety, driver performance, and operational efficiency.
• Maintain accurate operational documentation, reports, and performance metrics.
• Identify operational challenges, recommend improvements, and implement corrective measures.
• Partner with Human Resources on staffing, employee relations, performance concerns, and policy compliance.
• Assume responsibility for branch operations and operational decision‑making in the Branch Manager's absence.

Qualifications & Skills

• Experience in traffic control, construction operations, dispatch, or field supervision preferred.
• Demonstrated leadership, supervisory, and organizational skills.
• Strong communication, problem‑solving, and decision‑making abilities.
• Knowledge of labor management, scheduling, operational efficiency, and cost control.
• Ability to manage multiple priorities in a fast‑paced environment.
• Proficiency with operational technology, reporting systems, and basic computer applications.
• Commitment to professionalism, accountability, safety, and customer satisfaction.
• Ability to work independently and exercise sound judgment.

Leadership Expectations

The successful candidate must demonstrate initiative, integrity, accountability, and the ability to effectively lead employees while maintaining a positive and productive work environment. This individual must be capable of balancing operational demands, employee development, customer expectations, and branch profitability.

Quail Construction is committed to providing opportunities for employee growth, professional development, and internal advancement.