Sales Operations Assistant

Boutique Recruiting; Wheeling (IL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Paid time off

Annual bonus opportunities

Job summary

Boutique Recruiting in Wheeling, IL is seeking a Sales Operations Assistant to support customer inquiries, quotes, orders, and Tier 1 technical support. You will partner with the sales team to streamline processes and enhance efficiency.

The role requires 1–3+ years in sales operations or related fields, solid Excel skills, CRM experience, and a proactive problem-solving mindset. A collaborative, fast-paced environment with growth opportunities awaits.

Qualifications

• 1-3+ years of experience in sales operations, sales support, customer success, or technical customer service.
• Strong customer service and communication skills with the ability to build lasting client relationships.
• Proficiency with Microsoft Excel including formulas and experience working within a CRM platform.
• Strong technical aptitude with the ability to quickly learn new products and troubleshoot customer issues.
• Excellent critical thinking, problem-solving, and organizational skills with a proactive mindset.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Experience within the technology industry preferred with headset or telecommunications experience considered a strong plus.

Responsibilities

• Serve as the primary point of contact for customer inquiries, orders, and Tier 1 technical support via phone and email
• Prepare quotes, process sales orders, manage purchase orders, and assist with invoicing and order fulfillment
• Partner with the sales team to streamline processes, improve productivity, and deliver outstanding customer service
• Maintain accurate customer data within the CRM while creating reports, tracking KPIs, and supporting sales analytics
• Troubleshoot basic technical product issues and escape complex cases when needed
• Qualify leads, build strong customer relationships, and identify opportunities to support account growth
• Prioritize multiple projects while maintaining accuracy, organization, and responsiveness in a fast-paced environment

Skills

Sales operations

CRM proficiency

Excel

Customer service

Problem solving

Tools

Microsoft Excel

CRM platform

Job description

Position Title: Sales Operations Assistant

About: Make an impact with technology that supports the people who protect and serve our communities every day! We're looking for a proactive, tech-savvy professional who is customer-focused, highly organized, and eager to contribute ideas while growing alongside a collaborative, high-performing team. As a Sales Operations Assistant, you'll manage customer inquiries, prepare quotes, process orders, provide Tier 1 technical support, assist with reporting and invoicing, and collaborate closely with the sales team to improve efficiency. This is an excellent opportunity for someone who enjoys solving problems, thrives in a fast-paced environment, and wants to build a long-term career with a growing organization.

Responsibilities

• Serve as the primary point of contact for customer inquiries, orders, and Tier 1 technical support via phone and email
• Prepare quotes, process sales orders, manage purchase orders, and assist with invoicing and order fulfillment
• Partner with the sales team to streamline processes, improve productivity, and deliver outstanding customer service
• Maintain accurate customer data within the CRM while creating reports, tracking KPIs, and supporting sales analytics
• Troubleshoot basic technical product issues and escape complex cases when needed
• Qualify leads, build strong customer relationships, and identify opportunities to support account growth
• Prioritize multiple projects while maintaining accuracy, organization, and responsiveness in a fast-paced environment

Requirements

• 1-3+ years of experience in sales operations, sales support, customer success, or technical customer service
• Strong customer service and communication skills with the ability to build lasting client relationships
• Proficiency with Microsoft Excel including formulas and experience working within a CRM platform
• Strong technical aptitude with the ability to quickly learn new products and troubleshoot customer issues
• Excellent critical thinking, problem-solving, and organizational skills with a proactive mindset
• Ability to manage multiple priorities while maintaining accuracy and attention to detail
• Experience within the technology industry preferred with headset or telecommunications experience considered a strong plus

Benefits

• Comprehensive medical, dental, vision, and life insurance benefits
• 401(k) with 3% safe harbor match plus profit sharing
• Paid time off and paid holidays
• Annual performance reviews and annual bonus opportunities
• Collaborative, high-performing team culture that values innovation, accountability, and professional growth
• Opportunity to support industry-leading clients across government, public safety, healthcare, and enterprise organizations

If you're a motivated problem-solver who enjoys technology, thrives in a collaborative environment, and is looking to build a rewarding long-term career, we'd love to hear from you