Sales Operations Analyst, eCOA Neuroscience Sales

Clario; Northern (KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision coverage

Flexible PTO

Remote and hybrid work options

Wellness programs

Life and disability insurance

Job summary

Clario, a Thermo Fisher Scientific company, seeks a Sales Operations Analyst to boost productivity and operational excellence within the sales organization. You will partner with sales leadership and BD teams to drive process improvements, support proposals, and optimize data-driven workflows.

In a fast-paced environment, you will own proposal timelines, maintain Salesforce processes, and lead KPI-focused projects, coordinating with cross-functional stakeholders to ensure accurate, timely

Qualifications

• Bachelor's degree in Business, Finance, Marketing, Life Sciences, or a related field, or equivalent combination of education and experience.
• 3-5 years of experience in sales operations, sales support, business operations, or a related function.
• Strong analytical and problem-solving skills with the ability to interpret data and generate actionable insights.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Experience working with Salesforce.com, including process administration and reporting.
• Ability to manage multiple priorities and coordinate a high volume of work while maintaining attention to detail.
• Strong organizational, planning, and project management skills.
• Excellent verbal and written communication skills.
• Proven ability to collaborate effectively within cross-functional teams.
• Self-motivated with the ability to work independently in a dynamic, fast-paced environment.

Responsibilities

• Support the Head of eCOA Neuroscience Sales in documenting, maintaining, and monitoring sales processes.
• Develop and implement tools and processes to improve sales ops, proposals, and business development.
• Schedule and coordinate internal and client meetings.
• Lead projects on sales KPIs and process improvements.
• Own proposal development including timelines and tool optimization.
• Collaborate with BDRs and leads to track proposals and timelines.
• Review proposals and contracts to match client and RFP specs.
• Maintain and enhance Salesforce processes, docs, and reports.

Skills

Analytical skills

Salesforce experience

MS Office

Project management

Communication

Cross-functional collaboration

Independent work

Education

Bachelor's degree in Business, Finance, Marketing, Life Sciences, or related field

Tools

Salesforce.com

Job description

At Clario, a part of Thermo Fisher Scientific, we are dedicated to transforming lives by unlocking better evidence. As a Sales Operations Analyst, you will play a critical role in improving the productivity, efficiency, and operational effectiveness of our sales organization. This position partners closely with sales leadership and business development teams to drive process improvements, support proposal development activities, and deliver operational excellence. If you thrive in a fast-paced, collaborative environment and enjoy using data and process optimization to make an impact, we'd love to hear from you.

What We Offer

• Competitive compensation
• Medical, dental, and vision coverage
• Flexible and paid time off
• Remote and hybrid work options
• Employee assistance and wellness programs
• Life and disability insurance

What You'll Be Doing

• Support the Head of eCOA Neuroscience Sales in documenting, maintaining, and monitoring sales processes.
• Contribute to the development and implementation of tools and processes that improve the accuracy, quality, and efficiency of sales operations, proposal development, and business development activities.
• Schedule, coordinate, and facilitate critical internal and external client meetings.
• Lead special projects focused on sales performance metrics, key performance indicators (KPIs), process improvements, and operational efficiencies.
• Own and manage specific proposal development activities, including timeline creation, timeline tool optimization, and proposal support initiatives.
• Partner with Business Development Representatives, Client Solutions Leads, and operational stakeholders to track proposal development, timelines, and related deliverables.
• Review proposals, pricing documentation, contracts, and change orders, as applicable, to ensure alignment with client requirements and request-for-proposal (RFP) specifications.
• Maintain and enhance Salesforce.com processes, documentation, and reporting capabilities to support organizational effectiveness.

What We Look For

• Bachelor's degree in Business, Finance, Marketing, Life Sciences, or a related field, or equivalent combination of education and experience.
• 3-5 years of experience in sales operations, sales support, business operations, or a related function.
• Strong analytical and problem-solving skills with the ability to interpret data and generate actionable insights.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Experience working with Salesforce.com, including process administration and reporting.
• Ability to manage multiple priorities and coordinate a high volume of work while maintaining attention to detail.
• Strong organizational, planning, and project management skills.
• Excellent verbal and written communication skills.
• Proven ability to collaborate effectively within cross-functional teams.
• Self-motivated with the ability to work independently in a dynamic, fast-paced environment.

At Clario, a part of Thermo Fisher Scientific, our purpose is to transform lives by unlocking better evidence. It's a cause that unites and inspires us. It's why we come to work—and how we empower our people to make a positive impact every day. Whether you're advancing clinical science, building innovative technology, or supporting our global teams, your work helps bring life-changing therapies to patients faster.

Clario, a part of Thermo Fisher Scientific is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

The duties and responsibilities listed in this job description represent the major responsibilities of the position. Other duties and responsibilities may be assigned, as required. Clario reserves the right to amend or change this job description to meet the needs of Clario. This job description and any attachments do not constitute or represent a contract. The Department Head has the discretion to hire personnel with a combination of experience and education, which may vary from the above listed qualifications.

Clario Privacy Policy Clario is a leading provider of endpoint data solutions to the clinical trials industry, generating high-quality clinical evidence for life sciences companies. We offer comprehensive evidence generation solutions that combine medical imaging, eCOA, precision motion, cardiac solutions and respiratory endpoints. For more than 50 years, Clario has delivered deep scientific expertise and broad endpoint technologies to help transform lives around the world. Our endpoint data solutions have supported over 30,000 clinical trials in more than 100 countries. Our global team of science, technology, and operational experts have supported over 70% of all FDA drug approvals since 2015.