Sales Operations Analyst

Joulé; San Jose (CA); Hybrid; USD 62,000 - 69,000; Full time

Job summary

System One, including its subsidiaries such as Joulé, is seeking a Sales Operations Analyst in San Jose, CA on an 18‑month contract. The role is hybrid, with onsite presence Tuesday, Wednesday and Thursday, totaling 40 hours per week.

The analyst will support quote-to-cash with data management, SAP and Salesforce processing, and cross‑functional coordination to improve efficiency and performance.

Qualifications

• Experience supporting Quote-to-Cash (Q2C) processes and related sales operations.
• Proficient with Excel including PivotTables, formulas and lookup functions.
• Knowledge of SAP SD/MM and Salesforce data and reporting processes.
• Data management, quality control, and system support in a sales/ops environment.

Responsibilities

• Manage Q2C activities: quotes, orders, billing, RMAs, and tracking.
• Update customer, product, pricing, and order data in systems for accuracy.
• Support SAP and Salesforce processes with data maintenance and user support.
• Analyze data with Excel to identify trends, monitor backlog, and drive improvements.
• Coordinate with Sales, Finance, Legal, and Operations to enable approvals and fulfillment.

Skills

Q2C processes

Excel data analysis

Data management & reporting

Salesforce experience

Education

Associate or Bachelor's degree or equivalent

Tools

SAP SD/MM

Salesforce

Job description

Job Details

Job Title: Sales Operations Analyst

Location: San Jose, CA

Type: 18 month contract

Compensation: $45-50/hour, depending on qualifications

Work Model: Hybrid – Tuesday, Wednesday and Thursday onsite

Hours: 40.0

Overview

Support Quote-to-Cash operations by managing sales and order processes, maintaining system data, and coordinating activities across Sales, Finance, Legal, and Operations. This role supports SAP and Salesforce-related processes to improve operational efficiency and business performance.

Responsibilities

• Manage Quote-to-Cash activities, including quote processing, order management, billing support, return merchandise authorizations (RMAs), and order tracking.
• Maintain and update customer, product, pricing, and order data within business systems to support operational accuracy and reporting.
• Support SAP and Salesforce processes, including data maintenance, troubleshooting, reporting, and user support activities.
• Analyze operational data and performance metrics using Excel and reporting tools to identify trends, monitor backlog, and support process improvement initiatives.
• Coordinate with Sales, Finance, Legal, and Operations teams to facilitate approvals, documentation, order fulfillment, and other business-critical workflows.

Requirements

• Experience supporting Quote-to-Cash (Q2C) processes, including quoting, order management, fulfillment, billing, or related sales operations activities.
• Proficiency with Microsoft Excel, including data analysis functions such as PivotTables, formulas, and VLOOKUP/XLOOKUP.
• Experience working with enterprise business systems; SAP SD/MM and Salesforce experience preferred.
• Knowledge of data management, reporting, data quality, and system support processes within a sales or operations environment.
• Associate degree, bachelor's degree, some college coursework, or equivalent relevant professional experience preferred.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.