Sales Operations Analyst

Ironclad; San Francisco (CA); Hybrid; USD 116,000 - 145,000; Full time

Benefits offered by this job

Health coverage

Parental leave

Wellbeing stipends

Paid time off

Hybrid work stipend

Mental health support

Commuter benefits

401(k) with employer match

Team events

Job summary

Ironclad is seeking a Sales Operations Analyst to partner with Sales and GTM leadership, delivering strategic insights, pipeline optimization, and forecast accuracy. You will build models for capacity, segmentation, and territory design, leveraging AI tools to drive smarter decisions.

The role requires cross-functional collaboration, data-driven storytelling for senior leadership, and a focus on scalable revenue growth in a fast-paced SaaS environment.

Qualifications

• 4+ years of experience in Sales Strategy, Revenue Operations, Management Consulting, or a related analytical role in a high-growth SaaS environment.
• Strong analytical and modeling skills for capacity, pipeline, forecasting, and revenue performance.
• Demonstrated ability to translate complex data into clear executive-level insights and recommendations.
• Experience cross-functionally with Sales, Finance, and Systems in a fast-paced scaling organization.
• Familiarity with GTM systems and tools (Salesforce, Looker, modern sales tooling).
• Comfort leveraging AI and advanced analytics tools to enhance productivity and decision-making.

Responsibilities

• Act as a strategic partner to Sales and GTM leadership, identifying opportunities to improve pipeline, conversion, and revenue performance.
• Own pipeline and performance insights across inbound/outbound/partner/expansion segments.
• Build and maintain analytical models for capacity, coverage, attainment, segmentation, and territory design.
• Leverage AI and analytics tools to accelerate analysis and inform decisions.
• Drive operating cadence with forecast support, pipeline reviews, and performance reporting.
• Collaborate with Finance, Systems, and GTM teams to align planning and process improvements.
• Lead annual planning, territory design, and quota setting initiatives.
• Continuously improve data quality and systems to support the sales motion.

Skills

Sales strategy

Revenue operations

Data analysis

Executive communication

Cross-functional collaboration

Salesforce

Looker

AI tools

Education

Bachelor's degree in Business/Finance/Economics

Tools

Salesforce

Looker

Modern sales tooling

Job description

Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you're buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That's why the world's most transformative organizations, from Rivian to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business.

We're consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company's Most Innovative Workplaces. Ironclad has also been named to Forbes' AI 50 and Business Insider's list of Companies to Bet Your Career On. We're backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com or follow us on LinkedIn.

Reporting to our Director of Sales Operations, the Sales Operations Analyst will be a key strategic partner to Sales and GTM leadership, owning the analytics, planning, and operating cadence that power our revenue engine. This role will center on deep pipeline and performance insights, building and maintaining models that guide capacity, coverage, segmentation, and forecast accuracy. The Sales Operations Analyst will also own a disciplined operating cadence, driving regular reviews across segments and sales motions to keep leadership aligned and accountable. The ideal candidate will blend strong analytical rigor with cross-functional collaboration, leveraging AI-assisted forecasting and modern GTM tooling to translate complex trends into clear, actionable recommendations that improve pipeline generation, conversion, and overall revenue performance.

This is a hybrid role based out of our San Francisco office. Office attendance is required twice a week for collaboration and connection. There may be additional in-office days for team or company events.

What You'll Be Doing:

• Act as a strategic partner to Sales and GTM leadership, developing a deep understanding of the business to identify opportunities to improve pipeline generation, conversion, and revenue performance. Translate insights into clear recommendations that drive measurable outcomes.

• Own pipeline and performance insights, including understanding pipeline composition (inbound, outbound, partner, expansion) and proactively identifying risks and opportunities across stages, segments, and use cases.

• Build and maintain analytical models (capacity, pipeline coverage, attainment, segmentation, territory design) to inform both near-term execution and long-range planning.

• Leverage modern data and AI tools to accelerate analysis, uncover insights, and improve decision-making across GTM. Continuously evaluate new tools and approaches to increase team efficiency and analytical depth.

• Drive operating cadence and execution rigor, including forecast support, pipeline inspection, and business reviews to ensure consistency, accountability, and high-quality data across the organization.

• Partner cross-functionally with Finance, Systems, and GTM teams to align on planning, performance tracking, and process improvements that support scalable growth.

• Lead key planning initiatives, including annual planning, territory design, and quota setting.

• Continuously improve systems, processes, and data quality, working closely with GTM Systems to ensure tools (e.g., Salesforce, forecasting platforms) effectively support the sales motion and evolving business needs.

What We're Looking For:

• 4+ years of experience in Sales Strategy, Revenue Operations, Management Consulting, or a related analytical role in a high-growth SaaS environment.

• Strong analytical and modeling skills, with experience building and interpreting models related to sales capacity, pipeline, forecasting, and revenue performance.

• Demonstrated ability to translate complex data into clear insights and executive-level recommendations that influence decision-making.

• Experience working cross-functionally with Sales, Finance, and Systems teams in a fast-paced, scaling organization.

• Familiarity with core GTM systems and tools (e.g., Salesforce, BI platforms such as Looker, and modern sales tooling).

• Comfort leveraging AI and advanced analytics tools (e.g., ChatGPT, Claude, Glean, Actively or similar platforms) to enhance productivity, accelerate insights, and improve decision-making. Curiosity and willingness to experiment with new tools is highly valued.

• Strong communication skills with the ability to engage effectively with senior leadership and drive alignment across stakeholders.

• Deep understanding of the SaaS business model, including pipeline dynamics, sales motions, and key performance drivers.

• Bachelor's degree in Business, Finance, Economics, or a related field (or equivalent experience).

Base Salary Range: $116,000 - $145,000

The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad's competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development.

US Full-Time Employee Benefits at Ironclad:

• 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available

• Market-leading leave policies, including gender-neutral parental leave and compassionate leave

• Family forming support through Maven for you and your partner

• Paid time off - take the time you need, when you need it

• Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use

• Mental health support through Modern Health, including therapy, coaching, and digital tools

• Pre-tax commuter benefits (US Employees)

• 401(k) plan with Fidelity with employer match (US Employees)

• Regular team events to connect, recharge, and have fun

• And most importantly: the opportunity to help build the company you want to work at

UK Employee-specific benefits are included on our UK job postings

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.