Customer Account Executive

Ironclad; San Francisco (CA); Hybrid; USD 144,000 - 200,000; Full time

Benefits offered by this job

Health coverage

Leave policies

Family support

Paid time off

Wellbeing stipends

Mental health support

Commuter benefits

401(k) match

Team events

Job summary

Ironclad is the leading AI contracting platform helping teams drive growth by expanding high-value deals, accelerating renewal cycles, and surfacing insights across the full customer lifecycle. As a Customer Account Executive, you will manage a book of business, identify expansion opportunities, and collaborate across Success, Implementation, Support and Product to maximize value.

This hybrid SF role requires 2–5 years in new business sales or account management in B2B SaaS, with a track record

Qualifications

• 2–5 years of new business sales or account management in B2B SaaS.
• Proven track record of closing deals in the $25k–$250k ARR range and running full sales cycles.
• Excellent communication and persistent follow-through with customers.
• Ability to surface upsell/cross-sell opportunities within the book of business.

Responsibilities

• Manage a book of business to drive expansion and retention by identifying customer needs and growth opportunities.
• Execute a consistent sales process across the customer lifecycle from discovery to close.
• Collaborate with Success, Implementation, Support and Product teams for seamless delivery.
• Maintain forecasting and pipeline hygiene in sales tools and report progress toward targets.
• Keep product knowledge current to demonstrate Ironclad’s value to customers.

Skills

New business sales

Account management

SaaS sales

Forecasting & pipeline

Negotiation

Cross-functional collaboration

Tools

CRM software

Job description

Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from Rivian to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business.
We’re consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com or follow us on LinkedIn.
This is a hybrid role based out of our San Francisco office. Attendance is required at least twice a week on Tuesdays and Thursdays for collaboration and connection. There may be additional in-office days for team or company events.
Interested in being a key sales team hire at a category-defining company, backed by some of the best investors in Silicon Valley? Ironclad is looking for a Customer Account Executive to help support our rapid scale and make an impact on our revenue goals.

Responsibilities

• Manage a book of business to drive expansion and retention by proactively identifying customer needs, uncovering growth opportunities, and positioning solutions to maximize customer value.
• Execute a consistent and strategic sales process across the full customer lifecycle, including discovery, value articulation, negotiation, and close.
• Collaborate cross-functionally with Customer Success, Implementation, Support and Product teams to ensure seamless execution, customer satisfaction, and long-term partnership success.
• Maintain accurate forecasting and pipeline hygiene in sales tools, and regularly report on progress toward individual and team targets.
• Continuously sharpen your sales skills and deepen your product knowledge by staying current on Ironclad’s capabilities and developing a strong understanding of the outcomes our customers are striving to achieve.

Key Skills and Requirements

• At least 2-5 years of new business sales or account management experience, ideally in B2B SaaS.
• You’ve sourced and sold deals in the $25k-$250k ARR range and have experience running a full sales cycle on your own.
• Comfort with basic sales tools and ability to utilize internal systems to surface upsell and cross sell opportunities within your book of business.
• Excellent communication skills, and persistent follow through on commitments to our customers.
• Works well with other teams and wants to own projects outside of just closing deals.
• Self-sufficient with a strong internal sense of urgency.
• Comfortable with commercial negotiation and willingness to iterate selling style as needed.

OTE Range

OTE Range: $144,000 - $200,000
The OTE range represents the minimum and maximum of the OTE range for this position based at our San Francisco headquarters. The OTE offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our OTE is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development.

US Full-Time Employee Benefits at Ironclad

• 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
• Market-leading leave policies, including gender-neutral parental leave and compassionate leave
• Family forming support through Maven for you and your partner
• Paid time off - take the time you need, when you need it
• Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
• Mental health support through Modern Health, including therapy, coaching, and digital tools
• Pre-tax commuter benefits (US Employees)
• 401(k) plan with Fidelity with employer match (US Employees)
• Regular team events to connect, recharge, and have fun
• And most importantly: the opportunity to help build the company you want to work at
• UK Employee-specific benefits are included on our UK job postings

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Compensation Range: $144K - $200K