Sales Operations Analyst

Canonical; Madison (WI); Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Sales Operations Analyst, where you'll support global sales teams and enhance data quality for strategic decisions. This role focuses on improving workflows and ensuring accurate order processing, all while promoting open source technology. With a remote work environment and opportunities for international travel, you'll thrive in a dynamic setting that values innovation and collaboration. If you're a proactive problem solver with a passion for technology, this is the perfect opportunity for you to make an impact.

Benefits

Personal Development Budget

Annual Compensation Reviews

Generous Leave Policies

Employee Assistance Programme

Opportunities for International Travel

Travel Upgrades for Company Events

Qualifications

• Experience in sales operations or order processing roles.
• Proven ability to improve data quality and analytics.

Responsibilities

• Support daily sales operations globally and enhance data quality.
• Deliver sales metrics and streamline the Lead to Order process.

Skills

Sales Operations

Data Quality Improvement

Problem-Solving

Analytical Skills

Communication Skills

Education

High School Diploma

Bachelor's Degree

Tools

Salesforce

CRM Systems

Job description

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include top public cloud and silicon providers, along with industry leaders across sectors. The company is founder-led, profitable, and growing.

We are hiring Sales Operations Analysts to join a team of experts who support Canonical's sales teams in achieving their business goals. The Sales Operations team focuses on improving process and data quality to ensure accurate order processing. The successful candidate will demonstrate initiative in improving team workflows, maintaining compliance, and supporting governance.

The role's success is measured by increased deal velocity and the quality of Customer Relationship Management (CRM) data used for strategic decisions. We seek a proactive problem solver and team player passionate about partnering with sales leadership and promoting open source technology to a broader audience.

Location:

These roles are remote, based in the EMEA and Americas regions.

Responsibilities include:

1. Supporting all aspects of daily sales operations globally.
2. Reviewing opportunities for accuracy and provisioning orders post-deal closure.
3. Assisting the Sales Operations Manager in enhancing sales data quality and processes.
4. Reporting on data quality metrics to executive stakeholders.
5. Implementing surveys and defining metrics for leadership.
6. Supporting the sales team with CRM and other systems.
7. Delivering sales metrics, dashboards, and performing analytical tasks.
8. Leading automation efforts and streamlining the Lead to Order process.

Candidate profile:

• Strong academic background from high school and university.
• Experience in sales operations or order processing roles.
• Experience in a technology subscription business.
• Proven ability to improve data quality.
• Energetic, systematic, and focused on scalable outcomes.
• Excellent problem-solving and analytical skills.
• Effective communicator across global stakeholders, including Sales, Legal, Finance, and Marketing.
• Experience with Salesforce or similar CRM systems.
• Willingness to travel internationally twice a year for up to two weeks.

What Canonical offers:

• Distributed work environment with biannual in-person team sprints.
• Personal development budget of USD 2,000 annually.
• Annual compensation reviews and recognition rewards.
• Generous leave policies, including maternity and paternity leave.
• Employee Assistance Programme.
• Opportunities for international travel to meet colleagues.
• Travel upgrades for company events.

About Canonical:

Canonical pioneers in open source technology, publishing Ubuntu, a key platform for AI, IoT, and cloud. We recruit globally and uphold high standards of excellence. Since 2004, many colleagues work remotely, embracing innovation and continuous learning.

We are an equal opportunity employer committed to diversity and inclusion, ensuring fair consideration for all applicants.