Sales Operations Analyst

Canonical; City of Syracuse (NY); Remote; USD 50,000 - 90,000; Full time

Job summary

An innovative company is seeking a Sales Operations Analyst to enhance sales workflows and data quality. This role is pivotal in supporting sales leadership and driving strategic initiatives to improve order processing and CRM data integrity. The successful candidate will work in a dynamic remote environment, collaborating with global teams and contributing to the company's mission of delivering open source solutions. With opportunities for professional growth and a supportive work culture, this position is ideal for those eager to make a significant impact in the tech industry.

Benefits

Annual learning and development budget

Biannual in-person team sprints

Performance-based compensation reviews

Travel perks

Parental leave

Employee assistance programs

Holiday leave

Qualifications

• Experience in sales operations or order processing roles.
• Proven ability to improve data quality and processes.

Responsibilities

• Support daily sales operations globally and ensure order accuracy.
• Deliver sales metrics, dashboards, and analytical reports.

Skills

Sales Operations

Data Quality Improvement

Analytical Skills

Problem-Solving

Communication

Education

High School Diploma

University Degree

Tools

Salesforce

Job description

Join to apply for the Sales Operations Analyst role at Canonical

Company Overview

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include top public cloud and silicon providers, and industry leaders across sectors. We are a founder-led, profitable, and growing company with a distributed team of over 1100 colleagues in 75+ countries. We value in-person meetings in interesting locations around the world and maintain minimal office-based roles.

Role Overview

We are hiring Sales Operations Analysts to join our team of experts supporting Canonical's sales efforts. The team focuses on process and data quality improvements to ensure accurate order processing. The successful candidate will proactively improve team workflows, ensure compliance, and support strategic initiatives to enhance sales velocity and CRM data quality. This role offers an opportunity to partner with sales leadership and contribute to Canonical's success in the tech industry, especially in bringing open source solutions to a broader audience.

Location

This role is remote, based in the EMEA or Americas regions.

Key Responsibilities

1. Support daily sales operations globally
2. Review opportunities for accuracy and facilitate order provisioning upon deal closure
3. Assist in improving sales data quality and processes
4. Report data quality metrics to executive stakeholders
5. Implement surveys and define relevant metrics for leadership
6. Support the sales team with CRM and other systems
7. Deliver sales metrics, dashboards, and analytical reports
8. Lead automation efforts and streamline the Lead to Order process

Candidate Profile

• Strong academic background from high school and university
• Experience in sales operations or order processing roles
• Background in technology subscription services
• Proven ability to improve data quality
• Energetic, systematic, and focused on scalable outcomes
• Excellent problem-solving and analytical skills
• Effective communicator across global stakeholders
• Experience with Salesforce or similar CRM systems
• Willingness to travel internationally twice a year for up to two weeks

What We Offer

• Distributed work environment with biannual in-person team sprints
• Annual learning and development budget of USD 2,000
• Performance-based compensation reviews
• Additional benefits reflecting our values, including holiday leave, parental leave, employee assistance, and travel perks

About Canonical

Canonical is at the forefront of the open source movement, publishing Ubuntu, a key platform for AI, IoT, and cloud solutions. We hire globally and uphold high standards of excellence. Working here means embracing innovation, continuous learning, and personal growth. We are committed to diversity and equal opportunity in our workplace.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Business Development and Sales
• Industry: Software Development

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