Sales Operations Analyst

ALLDATA; Elk Grove (CA); Hybrid; USD 62,900 - 105,000; Full time

Job summary

ALLDATA is seeking a Sales Operations Analyst for a hybrid role based in Elk Grove, California. This position focuses on enhancing and maintaining sales tools like CRM and analyzing data to improve sales teams' processes. Ideal candidates should have at least 3 years of experience in sales operations and possess strong analytical and communication skills.

The salary range for this role is between $62,900 and $105,000, determined by various factors. ALLDATA is committed to diversity and inclusion.

Qualifications

• Minimum 3 years in related fields with sales operations experience.
• Advanced Excel capabilities with experience in large datasets.
• Ability to solve problems using data-driven strategies.

Responsibilities

• Manage and coach day-to-day sales tools including CRM.
• Ensure compliance of data entry for customer integrity.
• Perform listing management operations including cleansing and segmentation.

Skills

Customer relationship management systems

Data Analysis

Microsoft Office Suite

SQL queries

Analytical skills

Communication skills

Education

Bachelor’s degree in Business or Data Analysis

Tools

Microsoft Dynamics

Act-On

Job description

Overview

Hybrid role 3X a week in office in Elk Grove, CA; no remote capabilities.

The Sales Operations Analyst is responsible for day-to-day activities that provide support and improve processes for the inside, field and national accounts sales teams. The Sales Ops Analyst is an expert communicator and collaborator, working closely with all areas of the company, and provides vital and timely information to a variety of team members. Speed, accuracy, and a keen understanding of ALLDATA, sales, support and marketing are paramount for this position. This role requires a desire to stay on the cutting edge of technology, research and present findings to help business goals, with emphasis on CRM.

Responsibilities

• Management, maintenance, onboarding and coaching of day-to-day sales tools specifically including CRM, Microsoft Dynamics, lead generation software, Act-On and more
• Enhancements of day-to-day sales tools to further sales team goals
• Compliance of data entry for pipeline and customer integrity
• Perform list management operations including cleansing, segmentation, and tagging
• Push out targeted non marketing campaigns to sales and support teams to support initiatives and target customers via data analytics
• Territory management
• Maintaining up-to-date, accurate, and complete data in the CRM system
• Ad-hoc Reporting and analysis as requested
• Use commission software to validate commission / incentive payouts based on commission plans and policies
• Ticket queue environment experience to work at a fast pace resolving operational and policy related questions from sales, support, finance teams

Required

• Bachelor’s degree (BA, BS) or equivalent experience, Business, Data Analysis, or Business preferred
• Minimum 3 years in related fields
• Experience working with customer relationship management systems
• Experience with marketing automation software
• Expertise using Microsoft Office applications, especially Excel, PowerPoint, and Word
• Previous experience with inside sales administration, commission calculation and sales operations strongly desired
• Experience with sales data collection and analysis
• Advanced Excel capabilities. Extensive experience working with large data sets and validating data outputs/insights to ensure that stakeholders are provided accurate, actionable data.
• Exceptional analytical and troubleshooting skills. Passion toward problem solving using data driven strategies.
• Passion for data integrity
• Working knowledge of SQL queries useful (MS SQL Server and MySQL)
• Ability to work cross-functionally with different departments
• Strong attention to detail with good organizational skills
• Passionate about process development and improvement
• Excellent oral and written communication skills
• Brings energy, enthusiasm, and a positive attitude to the job
• Analytical and problem solving

The salary range for this position is $62,900 – $105,000. When extending an offer of employment, ALLDATA considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, company financials, as well as external market and organizational considerations. ALLDATA values and is committed to diversity, equity and inclusion.