Sales Operations Analyst

Kelly Services; Boise (ID); On-site; USD 65,000 - 90,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision plan

Transit spending account

Paid holidays

Paid sick leave

Retirement savings plan

Job summary

Kelly Services in Boise, ID seeks a Sales Operations Analyst II in a temporary capacity. You will act as the primary liaison for product ordering between the client in Japan and our organization, coordinating delivery schedules and optimizing manufacturing timelines.

The role requires strong Excel, data analytics, and customer-facing skills, with bonus for English/Japanese bilingual proficiency. This position is on-site in Boise, ID, and offers a range of benefits typical of Kelly assignments.

Qualifications

• Bachelor's or Associate’s Degree with 6+ years relevant experience, OR 10+ years of experience in lieu of degree.
• Minimum of 2 years’ industry experience in a related field.
• Intermediate to advanced proficiency in Microsoft Excel.
• Experience with CRM systems, SAP, Power BI, Monday.com, and Snowflake preferred.
• Customer-facing experience required.
• Bilingual English/Japanese language skills strongly preferred.
• Strong verbal and written communication abilities.

Responsibilities

• Manage delivery schedules in alignment with customer needs and factory capacity.
• Lead communications with external customers to optimize manufacturing schedules and enforce contractual agreements and fees.
• Influence customer scorecards and manage internal/external forecast changes to achieve revenue objectives.
• Communicate global delivery timing for both new and reused equipment.
• Collaborate directly with customers and sales teams to strategically negotiate and adjust delivery schedules.
• Provide delivery performance metrics for customer scorecards.
• Reconcile fees and remedies associated with on-time delivery (including credit memos for transit reimbursements).
• Implement and monitor expedite/cancellation fees to mitigate manufacturing impacts in line with department strategy.
• Resolve customs and logistics-related issues in collaboration with customer logistics teams or carriers.
• Maintain confidentiality and security of customer and company information.
• Schedule and contribute to customer meetings focused on forecasts, orders, and delivery.
• Optimize manufacturing schedules and ensure quality in collaboration with factory stakeholders.
• Develop and implement strategies to maximize revenue.
• Lead customer meetings, resolving escalations or issues as needed.
• Address quality excursions and contribute to continuous improvement initiatives.
• Ensure KPIs are accurately tracked and regularly reported.
• Utilize data analytics tools to generate actionable insights.

Skills

Excel

Power BI

Snowflake

SAP

CRM systems

Japanese language

Education

Bachelor's or Associate’s Degree

Tools

Monday.com

Job description

Job Title: Sales Operations Analyst II

Position Type: Temporary

Location: Boise, ID

About the Role

We are seeking an experienced Sales Operations Analyst II to join our team in a temporary capacity. In this pivotal role, you will act as the primary point of contact (POC) for product ordering, serving as a liaison between the client in Japan and our organization. This position requires a proactive and detail-oriented professional with strong communication skills and a customer-focused mindset.

Key Responsibilities

• Manage delivery schedules in alignment with customer needs and factory capacity.

• Lead communications with external customers to optimize manufacturing schedules and enforce contractual agreements and fees.

• Influence customer scorecards and manage internal/external forecast changes to achieve revenue objectives.

• Communicate global delivery timing for both new and reused equipment.

• Collaborate directly with customers and sales teams to strategically negotiate and adjust delivery schedules.

• Provide delivery performance metrics for customer scorecards.

• Reconcile fees and remedies associated with on-time delivery (including credit memos for transit reimbursements).

• Implement and monitor expedite/cancellation fees to mitigate manufacturing impacts in line with department strategy.

• Resolve customs and logistics-related issues in collaboration with customer logistics teams or carriers.

• Maintain confidentiality and security of customer and company information.

• Schedule and contribute to customer meetings focused on forecasts, orders, and delivery.

• Optimize manufacturing schedules and ensure quality in collaboration with factory stakeholders.

• Develop and implement strategies to maximize revenue.

• Lead customer meetings, resolving escalations or issues as needed.

• Address quality excursions and contribute to continuous improvement initiatives.

• Ensure Key Performance Indicators (KPIs) are accurately tracked and regularly reported.

• Utilize data analytics tools (e.g., Excel, Power BI, Snowflake) to generate actionable insights.

• Ensure alignment with sales to achieve revenue and delivery forecasts.

Minimum Requirements

• Bachelor's or Associate’s Degree with 6+ years relevant experience, OR 10+ years of experience in lieu of degree.

• Minimum of 2 years’ industry experience in a related field.

• Intermediate to advanced proficiency in Microsoft Excel.

• Experience with CRM systems, SAP, Power BI, Monday.com, and Snowflake preferred.

• Customer-facing experience required.

• Bilingual English/Japanese language skills strongly preferred.

• Strong verbal and written communication abilities.

Preferred Skills & Competencies

• Proven analytical and critical-thinking skills.

• Capacity to independently troubleshoot issues and resolve novel problems.

• Excellent organizational skills with strong attention to detail.

• Effective time management and ability to work with minimal supervision.

• Technical knowledge of TEL products and semiconductor operations is an advantage.

• Awareness of market trends in the semiconductor industry.

• Flexibility to adapt to changing market or customer needs.

• Project management experience supporting sales operations is a plus.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly ® ?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

Kelly Services is proud to be an Equal Employment Opportunity and Aff... We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.