Sales Operations Analyst

Kelly Services; Austin (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

First Roles in Austin, TX is seeking a Sales Operations Analyst to process customer orders, prepare quotes, and coordinate sales activities. The role requires 2–3 years of sales support or order processing experience and proficiency in Microsoft Office.

You will manage order tracking, support Sales Specialists, and communicate with customers to resolve issues, all in a fast-paced environment. The position is onsite in Austin, offering a $40/hour pay rate and opportunities to grow within a

Qualifications

• 2–3 years’ experience in sales support or related administrative roles.
• Proficiency with Microsoft Office and willingness to learn new internal systems.
• Bachelor’s degree in business administration, marketing, or related field or equivalent experience.

Responsibilities

• Process customer purchase orders and coordinate sales orders.
• Prepare and provide accurate quotations and order updates to customers.
• Rely on Microsoft Office for manual tracking and maintaining databases.
• Track each product’s journey from order to shipment and ensure timely processing.
• Attend and contribute to inside sales meetings with confidentiality.

Skills

MS Office

Time management

Bilingual Japanese (plus)

Organizational skills

Education

Bachelor’s degree in business administration/marketing or related field

Job description

Sales Operations Analyst — $40/hr | Onsite (Austin, TX)

Are you ready to take your career in sales support to the next level? Join our dynamic team in Austin, TX, as a Sales Operations Analyst!

What You'll Do:

• Process customer purchase orders and coordinate sales orders with our teams in Japan
• Prepare and provide accurate quotations and order updates to customers
• Rely on Microsoft Office for manual tracking and maintaining detailed sales activity databases
• Track each product’s journey, from order to shipment, ensuring timely and efficient processing
• Attend and contribute to inside sales meetings, maintaining a high level of confidentiality
• Communicate proactively with customers to resolve billing issues and provide status updates
• Support Sales Specialists in generating new business and managing sales orders
• May delegate tasks or supervise support staff as needed
• Heavily utilize email and internal systems for communication and coordination

What You Bring:

• 2–3 years’ experience in sales support, order processing, or related administrative roles
• Proficiency with Microsoft Office (Word, Excel, Outlook); willingness and ability to learn new internal systems
• Exceptional attention to detail, strong organizational skills, and proven ability to manage multiple priorities under tight deadlines
• Strong time management and prioritization skills
• Bachelor’s degree in business administration, marketing, or related field or equivalent experience (2–5 years in a high-tech, fast-paced sales support environment)
• Bilingual skills in Japanese are a plus, but not required

Why Join Us?

• Competitive pay at $40/hr
• Work onsite in vibrant Austin, TX, with a collaborative, high-performing team
• Opportunity to grow your skills and make a substantial impact

• Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.
• As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.
• In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Why Kelly?

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce.

Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center.

Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.