Customer Sales Guide

DriveTime; Columbus (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

401(k)

Life Insurance

Disability

Tuition Reimbursement

Wellness program

Bonus

Paid Time Off

Training & Development

Job summary

DriveTime in Columbus, OH is seeking a Sales and Operations Advisor to deliver a customer-centered experience by guiding buyers through nurture, sales processes and financing options, while supporting dealership operations.

The role includes opening/closing the store, inventory management, audits, and administrative tasks, with progression through Levels 0–4 as you gain certifications and expertise.

Qualifications

• High School Diploma or GED required; Associate’s or Bachelor's degree preferred.
• Minimum of 3 years of sales and retail operations experience with proven success.
• Valid driver’s license and acceptable driving record for the past 3 years.
• At least 18 years of age.
• Ability to pass a drug test and a background check.

Responsibilities

• Build strong partnerships with customers and guide them through DriveTime Nurture and Sales processes.
• Manage the full sales cycle, including securing appointments and converting visits into closed sales.
• Perform operational responsibilities such as opening/closing the store, cash handling, inventory management, audits, and administrative documentation.
• Maintain expert knowledge of inventory, website, financing options, and all related sales processes.
• Continuously develop sales competencies, including negotiation, customer experience, and core selling skills.
• Collaborate with team members and support a positive, safe, and highly effective team environment.
• Deliver a world-class, tailored customer experience and introduce customers to the DriveTime family.
• Serve as a training partner for new hire Sales and Operations Advisors, supporting onboarding and skill development.
• Execute company directives and initiatives while actively seeking feedback and participating in training.
• Progress through a multi-phase, learn-and-earn path (Levels 0–4) assuming increasing responsibility as certifications are achieved.

Job description

About the Company

DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation, headquartered in Tempe, Arizona and Dallas, Texas.

About the Role

The Sales and Operations Advisor focuses on delivering effective customer interactions by understanding customer needs and matching them with the right vehicle, inventory, and financing options. The Advisor supports dealership operations by completing required operational tasks, maintaining compliance, and ensuring a consistent, high-quality customer experience.

Responsibilities

• Build strong partnerships with customers and guide them through the DriveTime Nurture and Sales processes.
• Manage the full sales cycle, including securing appointments and converting visits into closed sales.
• Perform operational responsibilities such as opening/closing the store, cash handling, inventory management, audits, and administrative documentation.
• Maintain expert knowledge of inventory, website, OET experience, financing options, and all related sales processes.
• Continuously develop sales competencies, including negotiation, customer experience, and core selling skills.
• Collab‑orate with team members and support a positive, safe, and highly effective team environment.
• Deliver a world‑class, tailored customer experience and introduce customers to the full DriveTime family.
• Serve as a training partner for new hire Sales and Operations Advisors, supporting onboarding and skill development.
• Execute company directives and initiatives while actively seeking feedback and participating in training.
• Progress through a multi‑phase, learn‑and‑earn path (Levels 0–4) assuming increasing responsibility as certifications are achieved.

Requirements

• High School Diploma or GED required; Associate’s or bachelor’s degrees preferred or equivalent experience.
• Minimum of 3 years of sales and retail operations experience with proven success in driving sales performance.
• Valid driver’s license and acceptable driving record for the past 3 years.
• At least 18 years of age.
• Ability to pass a drug test and a background check.

Physical Demands

• Must remain in a stationary position at least 75% of the time.
• Occasionally move about the office to access file cabinets and office machinery.
• Requires visual acuity and manual dexterity to operate a computer and office equipment.
• Frequent communication with internal and external customers.
• May require moving objects up to 20 pounds.

Benefits

• Medical, dental, and vision coverage with significant employee contributions.
• 401(k) plan, company‑paid life insurance, short‑ and long‑term disability coverage.
• Tuition reimbursement for continued professional development.
• Wellness program with coaching, journeys, cash incentives, and discounts on medical premiums.
• Competitive base pay and monthly bonus share.
• Consistent work schedule with Sundays closed.
• Paid time off including wellness days, holidays, and vacation for part‑time staff.
• World‑class training and development, including certification for higher levels and manager training programs.

Additional Information

DriveTime is a drug‑free, tobacco‑free workplace and an Equal Opportunity Employer. Hiring is contingent upon successful completion of a background and drug screening process. This position may experience changes in duties or responsibilities over time.