Sales & Operations Advisor in Training

DriveTime; Langhorne (Bucks County); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) and company-paid life insurance

Tuition reimbursement

Paid Time Off and wellness days

Job summary

DriveTime in Langhorne, Bucks County, is seeking a Customer Experience Representative to provide exceptional sales support and improve dealership operations. The role involves interacting with customers, assisting in sales processes, and ensuring a positive experience in a dynamic environment.

The ideal candidate possesses strong customer service skills, relevant experience in a fast-paced setting, and adaptability. DriveTime offers a comprehensive benefits package, including healthcare, 401(k), and opportunities for professional growth.

Qualifications

• 1 - 3 years of work experience in hospitality, sales, or retail.
• Valid driver’s license and a clean driving record for the last 3 years.
• Must be at least 18 years of age.

Responsibilities

• Greet customers and create a positive dealership experience.
• Assist Sales & Operations Advisors during the purchasing process.
• Maintain communication with prospective customers through various channels.

Skills

Customer service

Sales support

Team collaboration

Education

High School Diploma or GED

Associates or bachelor’s degree

Job description

Overview

DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by focusing on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.

DriveTime’s footprint includes dealerships with a transparent pricing approach, eliminating haggling and gimmicks, and reconditioning centers where we breathe new life into pre-owned vehicles. If you’ve got DRIVE and you’re looking to make an impact, we’d love for you to make a difference with us!

What’s the Job?

Key Responsibilities

Key Responsibilities

• Customer Experience & Sales Support
  • Greet customers in a friendly, professional manner and create a positive dealership experience.
  • Assist Sales & Operations Advisors during the purchasing process by presenting vehicle features, pricing, financing basics, and dealership services to confidently assist customers.
  • Follow up with internet leads, phone inquiries, and showroom guests to nurture relationships and maintain engagement.
  • Schedule appointments and maintain consistent communication with prospective customers through phone calls, text, and email using the expected nurture strategy.
  • Support the sales team with test drives, vehicle presentations, and customer follow-up activities.
• Dealership Operations Support
  • Assist with processing paperwork including down payments, title documents, trade information, and loan paperwork.
  • Support daily dealership operations by helping where needed across departments.
  • Maintain vehicle inventory presentation and showroom organization.
  • Help maintain operational flow, organization, and accountability throughout the dealership.
  • Utilize internal technical systems to support dealership operations and ensure a seamless end-to-end customer journey.
• Team Collaboration
  • Work closely with the sales and management teams to support and achieve dealership goals.
  • Be cross-trained in multiple dealership functions to provide operational flexibility while completing assigned tasks.
  • Contribute to a positive, energetic, and team-oriented workplace culture.
  • Adapt quickly to changing priorities and business needs.

Qualifications

• High School Diploma or GED required; Associates or bachelor’s degree preferred OR equivalent experience.
• 1 – 3 years related work experience. Minimum of 1 year of experience in hospitality, sales and/or retail with a fast-paced, customer-facing environment.
• Ability to progress through a multi-phase, learning certification of Level 1 and 2, assuming increasing responsibility for sales and operations.
• Positive attitude with a willingness to learn and grow.
• Valid driver’s license and acceptable driving record for the previous 3 years
• Must be at least 18 years of age
• Ability to pass a drug test and a background check

Perks & Benefits

• Medical, dental, and vision; DriveTime covers a sizable portion of insurance premiums to provide top-tier healthcare coverage.
• 401(k), company-paid life insurance, short- and long-term disability coverage.
• Growth opportunities with a track record of internal promotions.
• Tuition reimbursement for professional development.
• Wellness program with coaching, incentives, and discounts on medical premiums.
• Competitive compensation and a strong focus on work-life balance, including Sundays off.
• Team recognition programs, monthly bonuses, contests, and other rewards for performance.
• World-class training and development, with pathways to higher levels and management roles.
• Paid Time Off, including wellness days and holidays; paths for part-time roles as applicable.

Additional Information

DriveTime Family of Brands is a Great Place to Work Certified. We are an Equal Opportunity Employer. Hiring is contingent upon successful completion of background and drug screening. We are a drug-free, tobacco-free workplace. We value the right fit for DriveTime and offer opportunities to grow in a professional, high-energy environment.