Sales Operations & Accounts Support Specialist

Mac Papers and Packaging; Miami (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

Mac Papers and Packaging is looking for a Sales Administrator in Miami, Florida. This role supports the sales organization by working closely with Account Managers to enhance customer satisfaction and drive revenue growth. Key responsibilities include order processing, CRM management, and reporting.

The ideal candidate will have a high school diploma, some college is preferred, and 2–5 years of relevant experience in a B2B environment. Strong organizational and communication skills are essential for success in this role.

Qualifications

• 2–5 years of experience in sales administration, customer service, account support, or related role.
• Strong customer service and relationship-building skills.
• Proven ability to manage multiple priorities and meet deadlines.

Responsibilities

• Support Account Managers to maximize growth opportunities.
• Accurately enter and process customer orders.
• Maintain accurate customer information in the CRM system.
• Serve as a key point of contact for resolving customer inquiries.

Skills

Organizational skills

Customer service

Verbal communication

Written communication

Analytical mindset

Problem-solving skills

CRM proficiency

Microsoft Office

Education

High school diploma or GED

Bachelor's degree in Business, Sales, Marketing, or related field

Tools

CRM platforms

ERP or order management systems

Job description

Mac Papers and Packaging is looking for a Sales Administrator in Miami, Florida. This role supports the sales organization by working closely with Account Managers to enhance customer satisfaction and drive revenue growth. Key responsibilities include order processing, CRM management, and reporting.

The ideal candidate will have a high school diploma, some college is preferred, and 2–5 years of relevant experience in a B2B environment. Strong organizational and communication skills are essential for success in this role.