Sales Operation Manager

Mobilelink; Sugar Land (TX); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Career advancement opportunities

Job summary

Mobilelink is seeking a high-energy Sales Operations Manager to drive operational excellence and revenue growth across our retail footprint. You will partner with Sales Directors and District Managers to optimize performance, coach leadership talent, and ensure stores hit peak metrics across activations, upgrades, accessories, and plan mix.

Ideal candidates bring a proven sales operations track record in multi-unit retail or wireless leadership, strong analytics, and exceptional communication.

Qualifications

• Proven track record in sales operations within retail or wireless leadership.
• Strong analytical skills with the ability to translate data into strategic actions.
• Excellent communication and leadership abilities with experience running strategic calls and executive summaries.

Responsibilities

• Drive Sales Performance: Partner with Sales Directors to identify growth opportunities, remove blockers, and improve underperforming metrics.
• Optimize Core KPIs: Track and boost activations, upgrades, accessories, device protection, plan mix, AutoPay, and other key wireless metrics.
• Develop Leadership Talent: Coach District Managers, lead daily strategy calls, and maintain alignment with clear follow-up.
• Deliver Strategic Insights: Analyze sales trends, prepare daily impact reports, and provide actionable business recommendations to senior leadership.
• Support Frontline Teams: Collaborate with Field Leadership and Training to elevate store execution and team capability.
• Oversee Local Marketing & Events: Manage local marketing execution and event tracking; participate in community engagement and promotional setups.
• Executive Alignment: Prepare for weekly executive performance calls with clear reporting on sales trends, compliance, and labor optimization.

Skills

Sales operations

Multi-unit retail management

Analytical mindset

Leadership

Executive communication

Job description

Are you a strategic sales leader who thrives on turning data into action and elevating team performance? We are looking for a high-energy Sales Operations Manager to drive operational excellence and revenue growth across our retail market footprint.

In this role, you will work hand-in-hand with Sales Directors and District Managers to optimize performance, coach leadership talent, and ensure our stores hit peak performance across all core wireless metrics. If you have a passion for retail operations, team development, and sales strategy, this is your opportunity to make a high-visibility impact.

What You'll Do

• Drive Sales Performance: Partner directly with Sales Directors to identify market growth opportunities, eliminate revenue blockers, and turn underperforming metrics into wins.
• Optimize Core KPIs: Track, analyze, and boost performance across key wireless metrics - including activations, upgrades, accessories, device protection, plan mix, AutoPay, multi-line take rate, labor efficiency, and MyCricket app adoption.
• Develop Leadership Talent: Lead District Manager coaching, facilitate daily strategy calls, and maintain organizational alignment through clear documentation and follow-up.
• Deliver Strategic Insights: Analyze sales trends, prepare daily impact reports, and provide actionable business recommendations to senior executive leadership.
• Support Frontline Teams: Partner with Field Leadership and Training teams to elevate store-level execution and elevate team capability.
• Oversee Local Marketing & Events: Manage local marketing execution and event tracking via the Events Management Portal. You'll also lead or participate in community engagement events, brand awareness initiatives, and local promotional setups.
• Executive Alignment: Fully prepare for and contribute to weekly executive performance calls with clear reporting on sales trends, compliance, and labor optimization.

What Success Looks Like

• Goal Achievement: Ensuring all stores within your market consistently meet or exceed key performance indicators and revenue targets.
• Operational Efficiency: Managing staffing models within budgeted hours while maintaining strict payroll compliance.
• Bench Strength: Coaching and mentoring District Managers to build a robust internal leadership pipeline.
• Team Productivity: Maximizing the impact of training, tools, and field resources to keep frontline teams engaged and productive.

Qualifications & Requirements

• Proven track record in sales operations, multi-unit retail management, or wireless industry leadership.
• Strong analytical mindset with the ability to translate complex sales data into clear, execution-ready strategies.
• Exceptional communication and leadership skills with experience leading strategic calls and executive recaps.

Why Join Us?

• Competitive salary range ($80k - $100k)
• Clear pathways for executive career advancement within a dynamic, fast-paced retail environment