Sales Manager (US Market)

Crystalia Glass; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Fixed salary + performance bonuses

Remote work with US market focus

Dynamic commercial team

Job summary

Crystalia Glass is seeking a Sales Manager to own end-to-end sales execution, CRM operations, inbound lead management, and team development in a high-volume US market. This hands-on leadership role emphasizes performance and data-driven improvements across the funnel.

You'll manage a remote, full-time sales function with a focus on call discipline, reporting, and collaboration with marketing to drive revenue growth and client success.

Qualifications

• 5–7 years of relevant sales experience with revenue growth.
• At least 2 years in managerial roles leading 5+ Sales Reps.
• Hands-on ownership of targets, pipelines, and performance.
• Strong CRM experience with daily use and reporting.
• Experience managing inbound sales in high-volume B2C/B2B.
• Experience leading teams and cross-functional collaboration.
• Fluent English for US-based clients.
• High involvement in day-to-day sales operations.

Responsibilities

• Own and optimise CRM and sales operations, including pipeline structure, lead lifecycle, data hygiene, SLAs, and inbound workflows.
• Enforce strong CRM discipline across the sales team through training, audits, and corrective actions.
• Drive performance through structured reporting and dashboards, continuously identifying and improving funnel efficiency.
• Lead and develop the sale team with coaching, reviews, and goal setting.
• Recruit and train new team members aligned with company priorities.
• Manage high-volume inbound lead flow, ensuring fast response times and quality lead handling.
• Optimise lead distribution to maximise efficiency and conversion.
• Own call quality and communication standards for US-based clients.

Skills

Sales leadership

CRM management

Inbound sales

Data-driven decisions

Team development

Forecasting & analytics

High-volume environment

US market experience

Call-based sales

English communication

Tools

HubSpot or similar CRM

Job description

Crystalia Glass LLC is a U.S.- based manufacturer and provider of premium glass solutions, specializing in custom glass partitions for residential, commercial, and institutional projects. We operate a full-cycle model — from design and manufacturing to sales, delivery, and installation — with production facilities in the United States and Europe.

The U.S. market is our core focus. Crystalia Glass is a stable, scaling business, serving B2C, B2B, and B2G clients across multiple states. We combine strong product quality, competitive pricing, high service standards, and operational efficiency to set a benchmark within our industry.

We are strengthening our commercial function and are looking for a Sales Manager to take full ownership of sales execution, team performance, and revenue growth in a high-volume, inbound-driven environment.

This is a hands-on leadership role requiring strong operational involvement. The Sales Manager will own sales performance end-to-end, including CRM operations, inbound lead management, call quality, analytics, and team development.

Employment Type

• Full-time 8.30 am - 5 pm, NY (EST zone).
• Remote work.
• B2B contract (sole proprietorship status or corporate entity).

Responsibilities

CRM & Sales Operations

• Own and optimise CRM and sales operations, including pipeline structure, lead lifecycle, data hygiene, SLAs, and inbound workflows.
• Enforce strong CRM discipline across the sales team through training, audits, and corrective actions.
• Drive performance through structured reporting and dashboards, continuously identifying and improving funnel efficiency.

Team Leadership & Development

• Lead and develop the sale team - Provide ongoing coaching and mentoring to team members, conducting regular performance reviews and setting goals to ensure they achieve and exceed their targets.
• Participate in the recruitment and training of new team members, ensuring they are aligned with company values and priorities.

Inbound Lead Management

• Manage a high-volume inbound lead flow, ensuring fast response times, high-quality lead handling, and balanced workload across Sales Reps.
• Continuously optimise lead distribution to maximise efficiency, conversion, and team performance.

Call Quality & Communication Standards

• Own call quality and communication standards, with calls as the primary channel for US-based clients.
• Regularly review calls, coach on objection handling and structure, analyse deal losses, and develop supporting channels such as SMS and email.

Performance & Analytics

• Lead the sales function through data and metrics, including conversion rate, close rate, average deal value, speed to lead, and revenue per rep.
• Design and execute data-backed initiatives to improve conversion and overall sales performance.

Proactivity & Continuous Improvement

• Proactively identify and solve problems, taking full ownership even with limited resources.
• Continuously initiate improvements across sales processes, marketing collaboration, tools, and customer engagement with a focus on measurable business impact.

• 5–7 years of relevant sales experience, with a strong background in sales execution and revenue growth.
• At least 2 years of managerial experience, leading and developing sales teams.
• Proven experience in sales roles, including hands‑on ownership of targets, pipelines, and performance.
• Strong hands‑on experience with CRM systems (HubSpot or similar), including daily operational use, reporting, and pipeline control.
• Experience managing inbound sales, preferably in a B2C or high-volume environment.
• Experience leading teams of 5+ Sales Reps.
• Strong analytical mindset with the ability to make data‑driven decisions.
• Experience with call‑based sales models.
• Fluent English (working with US‑based clients).
• High level of involvement in day‑to‑day sales operations.

Nice-to-Have

• Track record of increasing B2C/B2B conversion rates.
• Experience with AI tools and structured sales playbooks.
• Cross‑functional collaboration experience.
• CRM optimisation experience.
• Sales process and pipeline improvement expertise.

• Pay: Fixed Salary and bonuses on goals performed.
• Joining a highly professional and dynamic team.
• Exciting experience working with prestigious clients in the US market.