Sales Manager - Station Twelve
Warby Parker
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Benefits offered by this job
Job summary
Warby Parker is seeking a service-oriented Sales Manager to lead a team of Retail Advisors in Buffalo, NY, enhancing the glasses-shopping experience and shaping store processes. You will engage customers, participate in special projects, and learn from our leaders.
Responsibilities include POS troubleshooting, inventory management, process improvements, and daily store operations such as opening/closing and running meetings. Lead 8–10 teammates and support onboarding and reviews.
Qualifications
- Retail management experience required, minimum 1 year.
- Strong interpersonal and leadership skills.
- Experience in sales or operations at a complex, customer-focused retailer.
- Self-starter with entrepreneurial spirit.
Responsibilities
- Represent Warby Parker values to customers.
- Own troubleshooting for POS system.
- Oversee store inventory procedures.
- Develop processes to improve guest service and shopping experiences.
- Manage daily zoning schedules.
- Open and close the store.
- Lead shift meetings and other meetings as needed.
- Direct a team of 8–10, delivering outstanding service.
- Assist with biannual performance reviews.
- Assist with onboarding and ongoing training.
- Foster an inclusive, service-driven culture.
Skills
Job description
Warby Parker is seeking a service-oriented Sales Manager to support a team of exceptional Retail Advisors in creating the best possible glasses‑shopping experiences. As a Sales Manager, you’ll engage with customers, help shape processes, and participate in special projects. Your contributions will directly impact the success of our company while you learn from our talented business and Retail leaders.
- Communicate Warby Parker's values and brand philosophy to customers
- Own troubleshooting for our point‑of‑sale system
- Oversee the store's inventory management procedures
- Develop new processes that improve our ability to serve customers and optimize shopping experiences
- Manage and implement daily zoning schedules
- Open and close the store
- Lead meetings at the beginning of shifts and at the end of the day and other meetings as needed
- Direct a team of 8–10 members, consistently demonstrating outstanding service
- Help conduct team members' biannual performance reviews with the Store Leader and Associate Store Leader
- Assist with new hire onboarding and ongoing training
- Treat all customers with respect and cultivate an inclusive, service‑manded work culture
- Steeped in Retail experience, with 1+ year in a management position
- Equipped with exceptional interpersonal skills
- Backed by managerial experience in sales or operations at a complex, customer‑focused retailer
- A self‑starter with an entrepreneurial spirit
- Eager to learn new skills
- An upbeat and empathetic team player
- Driven to be a top performer and help teammates reach their targets
- Able to bring positive, fun energy to the workplace, even during long hours
- Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)
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In compliance with local and state requirements, Warby Parker is committed to pay transparency. We offer a comprehensive compensation package that includes a competitive base salary and variable compensation for eligible employees. Non‑exempt employees are eligible for overtime pay for work exceeding 40 hours per week.
Some benefits of working at Warby Parker for full‑time employees:
- Health, vision, and dental insurance
- Life and AD&D insurance
- Paid sick leave
- Paid holidays
- Vacation days per year
- Retirement savings plan (401(k))
- Parental leave (non‑birthing parents included)
- Short‑term disability
- Employee Stock Purchase Plan
- Employee Assistance Program (EAP)
- Bereavement support
- Optical education reimbursement
- Free eyewear
- And more (just ask!)
Some benefits of working at Warby Parker for part‑time employees:
- Employee Assistance Program (EAP)
- Employee Stock Purchase Plan
- Free eyewear
- Paid sick leave
- And more (just ask!)
Warby Parker will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.
If you are a California resident, please review the additional privacy disclosures available in Section 8 of our Privacy Policy, which provides a summary of how we collect, use, disclose, and share personal information about you and explain your rights under the California Privacy Rights Act (CPRA).
It is unlawful in Massachusetts to require or administer a lie‑detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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