Sales Manager-Hudson Yards

Van Cleef & Arpels; New York (NY); On-site; USD 130,000 - 140,000; Full time

Job summary

Van Cleef & Arpels in New York City is seeking a Sales Manager to elevate client experiences and drive boutique performance. Reporting to the Boutique Director, you will guide the sales team, develop sales initiatives, and ensure a high quality of service across all client interactions.

The ideal candidate has 4–5 years in luxury retail with supervisory experience, strong closing skills, and fluency in a market-relevant language.

Qualifications

• Bachelor’s degree required.
• 4–5 years of luxury retail experience.
• Supervisory experience and ability to motivate teams.
• Strong selling and closing skills.
• Proficiency in Excel and Word.
• Willingness to travel and strong networking abilities.
• Fluency in a foreign language relevant to the market preferred.

Responsibilities

• Collaborate with the Boutique Director to support the sales team on all sales activities.
• Lead by example on the shop floor to meet performance goals.
• Develop client relationships and prospect within the database to grow loyalty.
• Create short- and mid-term sales strategies for client attraction and retention.
• Ensure outstanding customer service and elevate the boutique experience.
• Support operations, policies, and corporate directives in daily activities.

Skills

Leadership

Sales closing

Client relations

Networking

Travel readiness

Communication

Team motivation

Education

Bachelor's degree

Tools

Excel

Word

Job description

Are you a good match?

The ideal candidate for this role will be responsible for a range of duties including elevating client experiences, nurturing client relationships, and providing solutions to client needs. This candidate is required to have a bachelor’s degree, along with 4-5 years of experience in a luxury retail environment. Additionally, prior supervisory experience is required, as well as the ability to motivate teams and quickly resolve sales-related issues. Strong selling and closing skills are essential, along with proficiency in Excel and Word. The candidate should also be comfortable with travel and have strong networking abilities, particularly with high-profile events. Fluency in a foreign language relevant to the market is preferred. Excellent communication, problem-solving, and interpersonal skills are also key attributes we are seeking in this role.

What are we expecting from you?

Reporting to the Boutique Director, you will be responsible for assisting the Boutique Director with the overall management and enhancement of the Boutique, with the main objectives of developing sales, growing the sales teams, and achieving a sustainable high quality of service. As a Sales Manager, one must be a true leader in the boutique, sharing VCA values with the teams and acting as a true Ambassador of the Maison.

Responsibilities

• Collaborate with the Boutique Director to support and guide the sales team in all aspects of sales, maintaining a strong presence on the sales floor.
• Assist the team in achieving performance goals through feedback, coaching, and successful sales closures.
• Support the team in developing client relationships and prospecting in the database, while creating a long-term sales strategy to boost loyalty and sales volume.
• Lead by example on the sales floor, motivating the team, and aiding the Boutique Director in crafting short and mid-term strategies for client attraction, conversion, and retention.
• Ensure the delivery of excellent customer service, elevating the boutique experience to drive sales growth.
• Assist Boutique Director in supporting and guiding the team in all aspects of operations including policy & procedures and corporate directives.

More than a role…we recruit for a career!

By joining Van Cleef and Arpels, you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how as well as trainings about our creations.

The Recruitment Process

Applicants must have valid work authorization for employment in the USA.

Salary will be negotiated based on skills and prior work experience.

Richemont offers a generous compensation and benefits package for eligible employees.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

Expected Salary Range: $130K- $140K yearly.

This role is annual bonus eligible.