Sales Manager-Group (Small Markets)

Hyatt Hotels Corporation; Baltimore (MD); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health benefits (medical, dental, and

Free and discounted room nights

Friends & family rates

Discounts on food and beverage

Exclusive savings on tech and wellness

Paid time off and growth opportunities

Job summary

Hyatt Hotels Corporation is seeking a Group Sales Manager for Small Market to drive group business, nurture client relationships, and negotiate favorable contracts. You’ll collaborate with marketing, events, and operations to deliver exceptional guest experiences and maximize property revenue.

The role emphasizes proactive selling, clear proposals, and data-driven insights to exceed production goals while upholding Hyatt’s service standards.

Qualifications

• 1–2 years of experience in hotel group sales.
• Exceptional negotiation, communication, and interpersonal skills.
• Proven ability to exceed production goals and deliver results.
• Knowledge of sales process and the ability to align sales strategies with business objectives.
• Proficiency in general computer systems and Hyatt-specific tools (training provided).
• A true passion for hospitality and a results‑driven mindset.

Responsibilities

• Proactively sell guest rooms, meeting spaces, and Hyatt services to groups of up to 100 rooms on peak.
• Lead negotiations, secure contracts, and ensure favorable terms.
• Build new relationships and nurture existing ones with key clients, event planners, and corporate partners.
• Deliver exceptional service: conduct site visits, present tailored proposals, and maintain high customer satisfaction.
• Collaborate across teams to align sales with promotional initiatives.
• Lead with expertise: provide insights through sales reports and market analysis.

Skills

Negotiation

Communication

Interpersonal skills

Sales goals

Sales process

Computer skills

Hospitality mindset

Tools

CRM/ Hyatt tools

Job description

"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

At Hyatt, we care for people so they can be their best.

Our commitment to care begins with you, our colleagues because you are the heart of Hyatt. We create an inclusive environment that prioritizes your well‑being, fosters growth, and helps you thrive both personally and professionally. At Hyatt, empathy is not just a value, it’s a way of life.

We are looking for a dynamic and experienced Group Sales Manager- Small Market to join our team. This role is ideal for a results‑driven, client‑focused sales professional who thrives on building relationships and securing group business opportunities. You’ll play a vital role in creating exceptional experiences for our guests while driving revenue for the property.

Why Choose Hyatt?

At Hyatt, your success matters. We offer:

• Health Benefits: Medical, dental, and vision insurance starting after just 30 days
• Free and discounted room nights
• Friends & family rates at Hyatt properties
• Discounts on food and beverage
• Exclusive savings on tech, wellness apps, and more (e.g., Apple, AT&T, Headspace)
• Work-Life Balance: Paid time off, including new child leave
• Retirement Support: 401(k) matching (up to 4%) and employee stock purchase plan
• Growth Opportunities: Tuition reimbursement and robust training programs
• Everyday Conveniences: Complimentary meals for employees

What You’ll Do:

As the Group Sales Manager, you will:

• Proactively sell guest rooms, meeting spaces, and Hyatt services to groups of up to 100 rooms on peak.
• Lead negotiations, secure contracts, and ensure favorable terms aligned with business goals.
• Build new relationships and nurture existing ones with key clients, event planners, and corporate partners.
• Deliver Exceptional Service:
  • Conduct site visits, present tailored proposals, and maintain high levels of customer satisfaction.
  • Collaborate across teams, including marketing, events, and operations, to align sales efforts with promotional initiatives.
• Lead with Expertise:
  • Provide insights through accurate sales reports and market analysis.
  • Represent Hyatt at client meetings and industry events.

Qualifications

Qualifications:

• 1–2 years of experience in hotel group sales, with expertise in handling groups of up to 100 rooms on peak.
• Exceptional negotiation, communication, and interpersonal skills.
• Proven ability to exceed production goals and deliver results.
• Knowledge of sales process and the ability to align sales strategies with business objectives.
• Proficiency in general computer systems and Hyatt-specific tools (training provided).
• A true passion for hospitality and a results‑driven mindset.

Why You’ll Love Working Here:

Hyatt fosters a culture of care and inclusion where colleagues are supported to succeed. Whether it’s career advancement, industry‑leading benefits, or working with a team that values empathy and collaboration, we are ready to help you grow . If you’re ready to deliver exceptional service and exceed expectations, we’re ready for you.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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