Sales Manager-Group (Major Markets)

Hyatt Hotels Corporation; Baltimore (MD); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health benefits

Free room nights

Friends & family rates

Discounts on food & beverage

Tech discounts

Paid time off

401(k) matching

Tuition reimbursement

Employee meals

Job summary

Hyatt Hotels Corporation in Baltimore is seeking a Group Sales Manager for Major Market to drive group bookings, negotiate contracts, and grow revenue by cultivating relationships with corporations, event planners, and associations.

You will lead with expertise, present tailored proposals, conduct site visits, and collaborate with marketing, events, and operations to align sales efforts with promotional initiatives. Travel as needed.

Qualifications

• 2–3 years of experience in hotel group sales, with expertise in handling groups of 100+ rooms on peak.
• Exceptional negotiation, communication, and interpersonal skills.
• Ability to travel as needed to represent Hyatt.

Responsibilities

• Proactively sell guest rooms, meeting spaces, and Hyatt services to groups of 100+ rooms on peak.
• Lead negotiations, secure contracts, and ensure favorable terms aligned with business goals.
• Build new relationships and nurture existing ones with key clients, event planners, and corporate partners.
• Deliver exceptional service: conduct site visits, present tailored proposals, and maintain high levels of customer satisfaction.

Skills

Negotiation skills

Communication skills

Interpersonal skills

Job description

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"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. "

Our commitment to care begins with you, our colleagues because you are the heart of Hyatt. We create an inclusive environment that prioritizes your well-being, fosters growth, and helps you thrive both personally and professionally. At Hyatt, empathy is not just a value, it’s a way of life.

We are looking for a dynamic and experienced Group Sales Manager- Major Market to join our team. This role is ideal for a results-driven, client-focused sales professional who thrives on building relationships and securing group business opportunities. You’ll play a vital role in creating exceptional experiences for our guests while driving revenue for the property.

Why Choose Hyatt?

At Hyatt, your success matters. We offer:

• Health Benefits: Medical, dental, and vision insurance starting after just 30 days
• Free and discounted room nights
• Friends & family rates at Hyatt properties
• Discounts on food and beverage
• Exclusive savings on tech, wellness apps, and more (e.g., Apple, AT&T, Headspace)
• Work-Life Balance: Paid time off, including new child leave
• Retirement Support: 401(k) matching (up to 4%) and employee stock purchase plan
• Growth Opportunities: Tuition reimbursement and robust training programs
• Everyday Conveniences: Complimentary meals for employees

What You’ll Do:

As the Group Sales Manager, you will:

• Proactively sell guest rooms, meeting spaces, and Hyatt services to groups of 100+ rooms on peak.
• Lead negotiations, secure contracts, and ensure favorable terms aligned with business goals.
• Build new relationships and nurture existing ones with key clients, event planners, and corporate partners.
• Deliver Exceptional Service:
  • Conduct site visits, present tailored proposals, and maintain high levels of customer satisfaction.
  • Collaborate across teams, including marketing, events, and operations, to align sales efforts with promotional initiatives.
• Lead with Expertise:
  • Provide insights through accurate sales reports and market analysis.
  • Represent Hyatt at client meetings, industry events, and trade shows to strengthen our market presence.

Qualifications

• 2–3 years of experience in hotel group sales, with expertise in handling groups of 100+ rooms on peak.
• Exceptional negotiation, communication, and interpersonal skills.
• Proven ability to exceed production goals and deliver results.
• Knowledge of sales process and the ability to align sales strategies with business objectives.
• Proficiency in general computer systems and Hyatt-specific tools (training provided).
• A true passion for hospitality and a results-driven mindset.
• Ability to travel as needed to represent Hyatt.

Why You’ll Love Working Here:

Hyatt fosters a culture of care and inclusion where colleagues are supported to succeed. Whether it’s career advancement, industry-leading benefits, or working with a team that values empathy and collaboration, we are ready to help you grow . If you’re ready to deliver exceptional service and exceed expectations, we’re ready for you.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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