Hotel Area Group Reservations Coordinator

Hyatt Hotels Corporation; San Antonio (TX); On-site; USD 20,000 - 42,000; Full time

Benefits offered by this job

Discounted parking

Health benefits after 30 days

401K options and match

Employee stock option plan

Discounted and complimentary hotel 0ac

Paid time off including vacation, sick

Free meals in Employee Cafeteria

Job summary

Hyatt Hotels Corporation in San Antonio seeks an Area Group Reservations Coordinator to manage group bookings and inventory as part of convention services. You will work with Event Planning Managers and a team across Front Desk, Sales, Events and Housekeeping to ensure accurate group blocks and smooth pre-arrival processes.

The role requires strong organizational and communication skills, with experience in hotel reservations and Hyatt systems.

Qualifications

• Proficiency in Excel and Hyatt systems (Reserve/Opera).
• Strong organizational and multitasking skills.
• Excellent time management and follow-up abilities.
• Strong customer service and communication skills.
• Solid understanding of rooms inventory management.
• Minimum of 1 year of hotel experience preferred.

Responsibilities

• Collaborate with Event Planning Managers on group details including rooming list updates and inventory management.
• Prepare and update group pickup reports.
• Process new group bookings and addendums with accurate contract setup.
• Manage airline manifests and rooming lists.
• Serve as a primary contact for guests and event planners via phone and email.
• Accurately process reservations and updates in the system with attention to detail.
• Coordinate with Front Desk, Sales, Events and Housekeeping for a seamless pre-arrival experience.

Skills

Excel

Hyatt systems (Reserve/Opera)

Organizational skills

Multitasking

Time management

Customer service

Rooms inventory management

Tools

Opera PMS

Job description

Close Inclusive Collection Job Postings Notification

\"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. \"

Hotel Area Group Reservations Coordinator

Grand Hyatt Grand Hyatt San Antonio US - TX - San Antonio

Reservations

Hourly/Entry Level Employee

Full-time

19.50 Hourly US Dollar (USD) pay basis

Summary

At Hyatt, we believe our guests choose us because of our caring and attentive associates who are dedicated to providing efficient service and meaningful experiences.

The Area Group Reservations Coordinator is responsible for managing group reservations and rooms inventory as part of the convention services process. This role requires strong organizational skills, attention to detail, and effective communication with both internal teams and external partners.

Key Responsibilities

Collaborate with Event Planning Managers on all group details, including rooming list updates, inventory management, billing, and assigning group concessions.

Prepare and update group pickup reports.

Process new group bookings and addendums, ensuring all contract details are accurately set up in the group block.

Manage airline manifests and rooming lists.

Serve as a key point of contact for guests and event planners, handling communications via phone and email.

Accurately process reservations and updates in the system with a high level of attention to detail.

Partner with departments such as Front Desk, Sales, Events, and Housekeeping to ensure a seamless pre-arrival experience.

Prioritize tasks, manage multiple responsibilities, and maintain consistent follow-up.

Support additional functions as needed, including transient reservation reports and reservation inquiries.

At Hyatt, you’ll work in an environment that demands excellence but also provides exceptional rewards—career growth opportunities, enriching work experiences, and a supportive team culture. If you’re ready for this challenge, we’re ready for you.

Qualifications

Proficiency in Excel and Hyatt systems such as Reserve/Opera.

Strong organizational and multitasking skills.

Excellent time management and follow-up abilities.

Strong customer service and communication skills.

Solid understanding of rooms inventory management.

Minimum of 1 year of hotel experience preferred.

• On-site hotel covered parking at a discounted daily rate
• Full health benefits offered after 30 days of employment
• 401K options and match

Employee stock option plan

• Discounted and complimentary hotel accommodations anywhere in the world
• Paid time off including vacation, sick, and holiday pay
• Free Meals Provided in Employee Cafeteria

\"All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.\"

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