Sales Manager (Funeral) - WEST TEXAS area

funeraldirectorslifeinsurancecompany; Odessa (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health benefits

401(k)

Annual incentive trip

Job summary

Legacy Funeral Group is seeking a Funeral Home and Cemetery Sales Manager to cover the West Texas region (Odessa to Alpine). The role drives revenue through managing Family Service Professionals and Advanced Planning Professionals, coordinating with management, and ensuring top-tier service for grieving families.

The position offers base salary with overrides, health benefits, 401(k), ongoing training, and an annual incentive trip.

Qualifications

• 2-3 years funeral sales management experience preferred.
• Texas Life insurance license preferred.
• 1-3 years experience as a Family Service Professional or Advanced Planning Professional preferred.

Responsibilities

• Coach Family Service Professionals and/or Advanced Planning Professionals on customer service, sales presentations, and closing skills.
• Schedule and lead distribution, follow-up, and team management tasks.
• Generate sales leads through community networking and events; partner with local businesses.

Skills

Sales leadership

Coaching

Communication

Team management

Education

Texas Life Insurance License

Tools

CRM software

Job description

PLEASE NOTE: This position is to be employed by our partners in ODESSA, TX. For more information about them, visit https://www.legacyfuneralgroup.com/careers

Are you constantly looking for ways to create value for others? Do you dream of developing meaningful partnerships with organizations in your community? Are you a knowledgeable, trusted business advisor? If so, we would like to visit with you!

We seek a highly-qualified, motivated Funeral Home and Cemetery Sales Manager in the WEST TEXAS (Odessa to Alpine) area. The Sales Manager plays an essential role in generating revenue for the funeral home(s) and/or cemetery(ies). This person is the primary reference for the Family Service Professionals and /or Advanced Planning Professionals and helps manage contact with our families and interaction with them to fulfill their death care needs.

As the SALES MANAGER, you will be positioned for a successful career in the funeral industry. Here’s how:

• Generous compensation including base salary, and overrides
• Health benefits, 401(k)
• Continuous training and development by supportive sales management teams
• Annual incentive trip

DUTIES and RESPONSIBILITIES

• Coach Family Service Professionals and/or Advanced Planning Professionals and act as their primary reference regarding customer service and satisfaction, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, sales guideline interpretation etc.
• Responsible for scheduling, lead distribution, follow up and other aspects of managing a sales team, except that the Sales Manager is not required to sell a product/service
• Generate sales leads through professionally serving at-need families, networking and interacting in the community; Partner with other businesses, arrange and co-ordinate group seminars
• Assists the VP in developing the annual location pre-need sales budget and for ensuring that the location pre-need sales budget is met
• Accountable for 24-hour response to customer complaints and teaching the Family Service Professionals and/or Advanced Planning Professionals how to make those complaints an opportunity for both the family and the company
• Establishment and review of activity and performance plans for Advanced Planning Professionals and/or Family Service Professionals
• Hiring, discipline, termination, training, advancement and placement of Family Service Professionals and/or Advanced Planning Professionals
• Responsible for management of assigned Advanced Planning Professionals and/or Family Service Professionals, including management of attendance, absenteeism, leave, pay issues and performance
• Communicate progress of team to the General Manager and Cemetery VP
• Jointly work with all personnel to ensure customer satisfaction
• Ensure compliance of sales practices with federal, state and local regulations (i.e. “No Call” Legislation)
• Review sales contracts written by the Advanced Planning Professionals and/or Family Service Professionals to make certain they follow sales guidelines
• Lead change initiatives which support seamless service
• Act as a resource person for estate planning with the intent to increase market share and new heritage
• Mentor sales professionals in leading by example. Job shadow to monitor performance and coach

REQUIREMENTS

• 2-3 years FUNERAL sales management experience PREFERRED
• A valid TEXAS Life insurance license PREFERRED
• 1-3 years experience as a Family Service Professional or Advanced Planning Professional PREFERRED
• A history of community, civic, volunteer or sectarian work within the market
• Knowledge of computers and some software
• Good written and verbal communication skills needed for interactions with grieving families, co-workers, and other stakeholders to generate accurate, timely responses to questions and requests in a calm, professional manner;
• Collaborate easily with co-workers, keep shared information up to date, and work well independently and on projects; and
• Works with other departments as needed.
• Comes up with new ways to look at problems and processes in their work Achieve Results
• Shares viewpoints and information openly and listens attentively to others' ideas and suggestions
• Communicates in a timely and effective manner with manager
• Proactively contributes to group objectives; volunteers to help others as needed
• Ability to interface well with personnel at all levels

An Equal Opportunity Employer