Sales Manager (Funeral) -- ODESSA TX

Funeral Directors Life; Odessa (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Generous compensation including base salary and overrides

Continuous training and development

Annual incentive trip

Job summary

Funeral Directors Life is looking for a Funeral Home and Cemetery Sales Manager in the West Texas area, focusing on driving revenue while coaching Family Service Professionals. The role emphasizes community involvement, management of sales processes, and ensuring customer satisfaction. Candidates should have 2-3 years of funeral sales management experience, excellent communication skills, and a history of civic work. The position offers training, a competitive salary, and performance incentives.

Qualifications

• 2–3 years funeral sales management experience preferred.
• 1–3 years as a Family Service Professional or Advanced Planning Professional preferred.
• Good written and verbal communication skills.

Responsibilities

• Coach Family Service Professionals and act as their primary reference.
• Manage scheduling, lead distribution, and sales team aspects.
• Generate sales leads through community engagement.
• Accountable for customer complaint responses.

Skills

Funeral sales management experience

Communication skills

Collaboration

Community involvement

Tools

Sales software

Job description

Are you constantly looking for ways to create value for others? Do you dream of developing meaningful partnerships with organizations in your community? Are you a knowledgeable, trusted business advisor? If so, we would like to visit with you!

We seek a highly‑qualified, motivated, Funeral Home and Cemetery Sales Manager in the WEST TEXAS (Odessa to Alpine) area. The Sales Manager plays an essential role in generating revenue for the funeral home(s) and/or cemetery(ies). This person is the primary reference for the Family Service Professionals and/or Advanced Planning Professionals and helps manage contact with our families and interaction with them to fulfill their death care needs.

As the SALES MANAGER, you will be positioned for a successful career in the funeral industry. Here’s how:

• Generous compensation including base salary and overrides
• Continuous training and development by supportive sales management teams
• Annual incentive trip

DUTIES and RESPONSIBILITIES

• Coach Family Service Professionals and/or Advanced Planning Professionals and act as their primary reference regarding customer service and satisfaction, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, sales guideline interpretation etc.
• Responsible for scheduling, lead distribution, follow up and other aspects of managing a sales team, except that the Sales Manager is not required to sell a product/service
• Generate sales leads through professionally serving at‑need families, networking and interacting in the community; Partner with other businesses, arrange and co‑ordinate group seminars
• Assists the VP in developing the annual location pre‑need sales budget and for ensuring that the location pre‑need sales budget is met
• Accountable for 24‑hour response to customer complaints and teaching the Family Service Professionals and/or Advanced Planning Professionals how to make those complaints an opportunity for both the family and the company
• Establishment and review of activity and performance plans for Advanced Planning Professionals and/or Family Service Professionals
• Hiring, discipline, termination, training, advancement and placement of Family Service Professionals and/or Advanced Planning Professionals
• Responsible for management of assigned Advanced Planning Professionals and/or Family Service Professionals, including management of attendance, absenteeism, leave, pay issues and performance
• Communicate progress of team to the General Manager and Cemetery VP
• Jointly work with all personnel to ensure customer satisfaction
• Ensure compliance of sales practices with federal, state and local regulations (i.e. “No Call” Legislation)
• Review sales contracts written by the Advanced Planning Professionals and/or Family Service Professionals to make certain they follow sales guidelines
• Lead change initiatives which support seamless service
• Act as a resource person for estate planning with the intent to increase market share and new heritage
• Mentor sales professionals in leading by example. Job shadow to monitor performance and coach

REQUIREMENTS

• 2–3 years FUNERAL sales management experience PREFERRED
• 1–3 years experience as a Family Service Professional or Advanced Planning Professional PREFERRED
• A history of community, civic, volunteer or sectarian work within the market
• Knowledge of computers and some software
• Good written and verbal communication skills needed for interactions with grieving families, co‑workers, and other stakeholders to generate accurate, timely responses to questions and requests in a calm, professional manner;
• Collaborate easily with co‑workers, keep shared information up to date, and work well independently and on projects; and
• Works with other departments as needed.
• Comes up with new ways to look at problems and processes in their work Achieve Results
• Shares viewpoints and information openly and listens attentively to others’ ideas and suggestions
• Communicates in a timely and effective manner with manager
• Proactively contributes to group objectives; volunteers to help others as needed
• Ability to interface well with personnel at all levels

This position is to be employed by our partners in the WEST TEXAS (Odessa to Alpine) area.