Sales Manager (Funeral) - WEST TEXAS area

Directors Investment Group; Odessa (TX); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive base salary with overrides

Health benefits

401(k)

Training and development

Annual incentive trip

Job summary

Directors Investment Group is seeking a Funeral Home and Cemetery Sales Manager for the West Texas area (Odessa to Alpine). The role drives revenue with Family Service Professionals and Advanced Planning Professionals, coordinating community outreach and sales processes while ensuring regulatory compliance and high customer satisfaction.

The position offers generous compensation including base salary with overrides, health benefits, 401(k), ongoing training and an annual incentive trip, and

Qualifications

• 2-3 years FUNERAL sales management experience preferred.
• A valid TEXAS Life insurance license preferred.
• 1-3 years experience as a Family Service Professional or Advanced Planning Professional preferred.
• History of community, civic, volunteer or sectarian work within the market.
• Knowledge of computers and some software.
• Strong written and verbal communication skills for grieving families and staff.

Responsibilities

• Coach Family Service Professionals and/or Advanced Planning Professionals as primary reference on customer service, sales and compliance.
• Schedule, lead distribution, follow up and other aspects of managing a sales team (no direct selling).
• Generate sales leads by serving at-need families and networking in the community; partner with other businesses.
• Assist VP in developing annual location pre-need sales budget and ensure targets are met.
• Ensure 24-hour response to customer complaints and mentor staff to turn issues into opportunities.
• Manage performance, attendance, leave and pay issues for sales staff.
• Communicate progress to GM and Cemetery VP; collaborate with all departments to ensure satisfaction.
• Lead change initiatives to support seamless service and estate planning reference.

Skills

Funeral sales management

Texas Life insurance license

Team leadership

Customer service

Job description

• PLEASE NOTE: This position is to be employed by our partners in ODESSA, TX. For more information about them, visit https://www.legacyfuneralgroup.com/careers**

• PLEASE NOTE: This position is to be employed by our partners in ODESSA, TX. For more information about them, visit https://www.legacyfuneralgroup.com/careers**

Are you constantly looking for ways to create value for others? Do you dream of developing meaningful partnerships with organizations in your community? Are you a knowledgeable, trusted business advisor? If so, we would like to visit with you!

We seek a highly-qualified, motivated Funeral Home and Cemetery Sales Manager in the WEST TEXAS (Odessa to Alpine) area. The Sales Manager plays an essential role in generating revenue for the funeral home(s) and/or cemetery(ies). This person is the primary reference for the Family Service Professionals and /or Advanced Planning Professionals and helps manage contact with our families and interaction with them to fulfill their death care needs.

As the SALES MANAGER, you will be positioned for a successful career in the funeral industry.

Here’s how:

• Generous compensation including base salary, and overrides
• Health benefits, 401(k)
• Continuous training and development by supportive sales management teams
• Annual incentive trip

DUTIES And RESPONSIBILITIES

• Coach Family Service Professionals and/or Advanced Planning Professionals and act as their primary reference regarding customer service and satisfaction, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, sales guideline interpretation etc
• Responsible for scheduling, lead distribution, follow up and other aspects of managing a sales team, except that the Sales Manager is not required to sell a product/service
• Generate sales leads through professionally serving at-need families, networking and interacting in the community; Partner with other businesses, arrange and co-ordinate group seminars
• Assists the VP in developing the annual location pre-need sales budget and for ensuring that the location pre-need sales budget is met
• Accountable for 24-hour response to customer complaints and teaching the Family Service Professionals and/or Advanced Planning Professionals how to make those complaints an opportunity for both the family and the company
• Establishment and review of activity and performance plans for Advanced Planning Professionals and/or Family Service Professionals
• Hiring, discipline, termination, training, advancement and placement of Family Service Professionals and/or Advanced Planning Professionals
• Responsible for management of assigned Advanced Planning Professionals and/or Family Service Professionals, including management of attendance, absenteeism, leave, pay issues and performance
• Communicate progress of team to the General Manager and Cemetery VP
• Jointly work with all personnel to ensure customer satisfaction
• Ensure compliance of sales practices with federal, state and local regulations (i.e. "No Call" Legislation)
• Review sales contracts written by the Advanced Planning Professionals and/or Family Service Professionals to make certain they follow sales guidelines
• Lead change initiatives which support seamless service
• Act as a resource person for estate planning with the intent to increase market share and new heritage
• Mentor sales professionals in leading by example. Job shadow to monitor performance and coach

Requirements

• 2-3 years FUNERAL sales management experience PREFERRED
• A valid TEXAS Life insurance license PREFERRED
• 1-3 years experience as a Family Service Professional or Advanced Planning Professional PREFERRED
• A history of community, civic, volunteer or sectarian work within the market
• Knowledge of computers and some software
• Good written and verbal communication skills needed for interactions with grieving families, co-workers, and other stakeholders to generate accurate, timely responses to questions and requests in a calm, professional manner;
• Collaborate easily with co-workers, keep shared information up to date, and work well independently and on projects; and
• Works with other departments as needed
• Comes up with new ways to look at problems and processes in their work Achieve Results
• Shares viewpoints and information openly and listens attentively to others' ideas and suggestions
• Communicates in a timely and effective manner with manager
• Proactively contributes to group objectives; volunteers to help others as needed
• Ability to interface well with personnel at all levels

• PLEASE NOTE: This position is to be employed by our partners in ODESSA, TX. For more information about them, visit https://www.legacyfuneralgroup.com/careers**

An Equal Opportunity Employer