Customer Support

Life Protect 24/7; Massachusetts; On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Weekly pay

Paid training

Paid time off

Medical insurance

Dental insurance

Vision insurance

AD&D

Life Insurance

HSA options

401k with company match

Employee development program

Employee product discount

Beautiful call center space

Access to walking trails

Job summary

Life Protect 24/7 is seeking self-motivated individuals for an on-site Technical Customer Support role in Norfolk, VA. You will handle inbound calls from customers needing technical assistance with mobile medical and security alert devices, delivering a world-class customer experience and building trust with our client base.

You will report to the QA Manager and resolve questions, retain customers, and report issues while maintaining empathy and professionalism.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent is required.
• Willingness to learn and adapt in a fast-paced environment.
• 1–2 years of customer service experience in a contact center, service industry, or retail.
• Strong communication skills and a patient, customer-focused approach.
• Ability to multitask, prioritize and manage time.

Responsibilities

• Handle inbound calls, questions, and inquiries from customers in a respectful, professional manner.
• Identify and report escalated issues to management.
• Process cancellations and returns; assist with retention when applicable.
• Offer savings opportunities and switch payment forms when appropriate.

Skills

Customer service

Communication

Multitasking

Empathy

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Support

Full Time Customer Support Norfolk, VA, US

6 days ago Requisition ID: 1403

Salary Range: $14.00 To $15.50 Hourly

Life Protect 24/7 is an inbound call center searching for self-motivated, high performing individuals with a desire to advocate for others, challenge themselves, become leaders in providing a world class customer experience and solidifying relationships with our customer base. If this sounds like you, you are a great candidate for our on-site Technical Customer Support position.

You will receive calls from current customers needing technical support with their mobile medical, security alert device. Our product and the service it provides helps rescue over 5,000 individuals every month.

You will report to the QA Manager and be responsible for handling inbound calls, questions, and inquiries from our customer base in a respectful and professional manner. Preserving the relationship and improving our customers’ relationship will be at the forefront of your service. You will listen patiently, engage with the customer, show empathy, build rapport, track information, and offer solutions to questions they have about their product’s functionality, while providing a world class customer experience.

Other responsibilities include:

Handling cancellation calls by listening to the customers concerns and providing solutions to retain the customer

Handling customer questions, inquiries, and complaints in a professional manner

Identifying and reporting escalated issues and complaints to management

Processing cancellations and returns

Offering savings opportunities and switching the form of payment when applicable

What we offer:

Weekly Pay

Paid Training

Paid Time Off

Medical, Dental, Vision, AD&D, and Life Insurance

HSA Options

401k with Company Match

Employee Development Program

Employee Product Discount

Beautiful Call Center Work Space

Convenient access to walking trails and Norfolk Premium Outlets

What you offer:

Must be at least 18 years of age

High school diploma or equivalent

Willingness to learn (prior medical device experience not necessary)

1-2 years of customer service and retention in a contact center, service industry, or retail sales

Strong communication skills (verbal, written, and interpersonal)

A patient, customer focused approach with adaptability to new situations

Ability to multitask, prioritize and manage time

Motivation, and desire to achieve powered by YOU!

Pay: Starts at $14; growth opportunities to $15.50/HR

Schedule:

Monday 9am-6pm

Every other Saturday 9am-6pm

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.