Sales Manager- Altamonte

International Diamond Center; Town of Florida (NY); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K with Company match

Job summary

The Sales Manager at International Diamond Center partners with the Store Manager to drive sales performance, lead and develop the sales team, and deliver an exceptional luxury customer experience. This role is responsible for achieving sales goals, coaching team members, maintaining operational standards, and ensuring a seamless and elevated client experience.

Responsibilities include leading the floor, meeting sales targets, developing staff, managing inventory and pricing, and ensuring

Qualifications

• Experience in fine jewelry.
• Ability to work weekends, holidays, and events.
• Strong leadership, communication, and interpersonal skills.
• High level of integrity and professionalism.

Responsibilities

• Lead and manage the sales floor, coach team members, and drive sales results.
• Deliver a legendary customer experience and build lasting client relationships.
• Provide ongoing coaching, feedback, and performance updates.
• Oversee inventory, pricing, tagging, and store presentation.
• Ensure proper POS usage, cash handling, and weekly reporting.

Skills

Leadership

Communication

Team motivation

Customer focus

Sales goals

Education

High school diploma

Tools

POS systems

Job description

Sales Manager Job Summary

The Sales Manager partners with the Store Manager to drive sales performance, lead and develop the sales team, and deliver an exceptional luxury customer experience. This role is responsible for achieving sales goals, coaching team members, maintaining operational standards, and ensuring a seamless and elevated client experience.

Sales Manager Responsibilities

Sales Leadership & Floor Management

• Maintain an active, visible presence on the sales floor, supporting and guiding sales interactions.
• Monitor team performances, set individual sales goals, and drive results.
• Assist in closing sales and resolving client needs as necessary.
• Ensure a smooth, organized, and highperforming sales environment.

Client Experience

• Deliver a legendary customer experience by engaging clients and building lasting relationships
• Ensure all clients are greeted, assisted, and appreciated.
• Oversee client followup, including thankyou outreach and review requests.

Team Development

• Provide ongoing coaching, feedback, and performance updates.
• Support training in sales techniques, product knowledge, and customer service.
• Foster a positive, motivated, and teamoriented environment.
• Assist with recruiting and onboarding as needed.

Operations & Inventory Control

• Ensure sales transactions are accurate, complete, and properly documented.
• Maintain inventory accuracy, including case counts and diamond verification.
• Oversee merchandise presentation, pricing updates, and tagging accuracy.
• Ensure store cleanliness, organization, and visual standards are consistently maintained.
• Monitor repair quality control and completion accuracy.

Administration & Compliance

• Ensure proper use of POS systems and adherence to cash handling procedures.
• Support weekly sales meetings and reporting.
• Assist in minimizing inventory shrink and maintaining internal controls.
• Handle customer concerns professionally and effectively.
• Complete special projects and additional duties as assigned.

Sales Manager Qualifications

• Strong leadership, communication, and interpersonal skills.
• Proven ability to drive sales and motivate a team.
• Excellent organizational, analytical, and problemsolving abilities.
• Ability to multitask and perform in a fastpaced environment.
• High level of integrity, accountability, and professionalism.
• High school diploma required.

Required:

• Experience in fine jewelry.
• Ability to work weekends, holidays, and special events as needed.

Sales Manager Benefits

• Paid Time Off, including 7 paid Holidays
• Medical, Dental, and Vision Insurance
• Life Insurance
• 401K with Company match

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.