Manager

Joseph Jacob Jewelers; City of Albany (NY); On-site; USD 52,000 - 76,000; Full time

Job summary

Joseph Jacob Jewelers in New York is seeking a capable Store Manager to lead sales, restocking and visual merchandising while delivering top-tier customer service.

You will supervise staff, manage POS operations, monitor inventory, greet customers, and work weekends and holidays as needed to drive growth and revenue. Ideal candidates have proven retail leadership, strong communication, and a passion for jewelry.

Qualifications

• Experience in retail sales and customer service is required.
• Track record of meeting or exceeding sales quotas.
• Strong communication and interpersonal skills.
• Fluency in English.
• Willingness to work weekends, holidays, and overtime.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Maintain store condition and visual merchandising standards
• Maintain a fully stocked store
• Ascertain customers’ needs and wants
• Recommend and display items matching customer needs
• Welcome and greet customers
• Manage point-of-sale processes
• Receiving new shipments
• Describe product features and benefits
• Follow company policies and procedures
• Work with teammates toward store goals
• Operate POS and handle payments
• Provide estimates for jewelry repairs
• Open and close store procedures
• Basic housekeeping and cleaning
• Complete case counts
• Maintain safety and security policies
• Flexibility to work any shift including weekends/holidays
• Perform essential functions with or without accommodation

Skills

Retail sales

Customer service

English proficiency

Sales quota

Communication

Team player

Basic admin skills

Jewelry knowledge

Flexible hours

Education

High school diploma

Job description

We are looking for a competitive Store Manager to help customers identify and purchase products they desire. Management duties to include selling, restocking and merchandising. The goal is to provide high class customer service and to increase company’s growth and revenue through sales maximization.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Maintain outstanding store condition and visual merchandising standards
• Maintain a fully stocked store
• Ascertain customers’ needs and wants
• Recommend and display items that match customer needs
• Welcome and greet customers
• Manage point-of-sale processes
• Actively involve in the receiving of new shipments
• Keep up to date with product information
• Accurately describe product features and benefits
• Follow all companies policies and procedures
• Work with teammates towards store goals, creating a positive working atmosphere, and supporting each other to combine individual strengths to enhance team performance
• Operate point of sale (POS) and take payment or obtain credit authorization
• Provide estimates for jewelry and watch repairs
• Perform business opening and closing procedures as outlined in Policy and Procedures Guide
• Perform basic housekeeping, such as vacuuming carpet, cleaning display surfaces, cleaning merchandise, and washing windows
• Complete case counts
• Maintain safety and security of location by following all Loss Prevention and Security policy and procedures
• Maintain flexibility to work any shift, including weekends, holidays and overtime
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Skills

• Proven working experience in retail sales
• Basic understanding of sales principles and customer service practices
• Proficiency in English
• Track record of over-achieving sales quota
• Solid communication and interpersonal skills
• Customer service focus
• Friendly, helpful, confident and engaging personality
• Basic administration skills
• High school degree
• Preferably 5 years in sales experience
• Commitment to excellence, with a passion for jewelry with a desire to succeed.
• Compensation based on experience.